Technology Consulting - Tester (ITSM/ ITAM/ ITOM)

Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting professional, you’ll help businesses realise the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.

As organisations look to leverage the advantage IT offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

The ServiceNow GRC Tester will be responsible for ensuring the quality and reliability of ServiceNow GRC implementations for our clients in the financial services sector.

Your key responsibilities:

• Develop and execute detailed test plans, test cases, and test scripts for ServiceNow GRC implementations, ensuring alignment with financial services regulations in Malaysia.
• Collaborate with developers and business analysts to understand the functionality and nuances of the ServiceNow GRC modules.
• Identify, document, and track defects found during testing and work with the development team to resolve issues.
• Perform various types of testing, including functional, integration, regression, and user acceptance testing, specific to GRC processes.
• Ensure that the implemented solutions are compliant with Malaysian financial services regulations and meet client expectations.
• Provide feedback on usability and serviceability, trace the result to the quality risk, and report it to concerned stakeholders.
• Participate in continuous improvement initiatives to enhance testing procedures and methodologies.

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role, you must have

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 1-3 years of experience in software testing, with a focus on ServiceNow applications.
• Experience with ServiceNow GRC modules is highly preferred.
• Familiarity with the financial services regulatory landscape in Malaysia.
• Strong analytical skills and attention to detail.
• Excellent communication and teamwork skills.
• Knowledge of software QA methodologies, tools, and processes.
• Experience with automated testing tools is a plus.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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