Technology Consulting - Business Analyst (ITSM/ ITAM/ ITOM)

Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting professional, you’ll help businesses realise the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you’ll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.

As organisations look to leverage the advantage IT offers, we’ll work with you to develop the consultancy and analytical skills that you’ll need in today’s environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

The Business Analyst for ServiceNow GRC will specialise in analyzing and designing ServiceNow GRC solutions tailored to the unique regulatory and compliance needs of the Malaysian financial services sector.

Your key responsibilities:

• Engage with Malaysian financial services clients to understand their GRC challenges and requirements.
• Analyze and document business processes and requirements with a focus on ServiceNow GRC solutions.
• Translate regulatory compliance needs into functional specifications for ServiceNow GRC modules.
• Collaborate with technical teams to ensure that ServiceNow implementations align with business objectives and Malaysian regulatory standards.
• Facilitate stakeholder meetings to gather feedback and refine system requirements.
• Develop and execute test scenarios to validate ServiceNow GRC solutions against business needs.
• Provide training and support to users on new ServiceNow GRC functionalities.

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role, you must have

• A bachelor's degree in business, finance, information technology, or a related field.
• A minimum of 2-3 years of experience in business analysis within the financial services industry, preferably in Malaysia.
• Strong knowledge of ServiceNow, particularly in GRC modules.
• Familiarity with Malaysian financial services regulations and compliance requirements.
• Excellent analytical, problem-solving, and communication skills.
• Experience with Agile and Scrum methodologies is preferred.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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