CBS - Talent Enablement ( Offboarding and Exit Matters )

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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

Talent Enablement is a core function within the Talent Team, providing multiple HR support services including Recruitment, Onboarding, Offboarding and People Data Administration support.

The Talent Enablement Assistant ( Offboarding and Exit Matters ) is responsible for completing assigned HR functional transaction or work activities in accordance with the established policies, procedures and service level agreements (SLA) whilst building positive relationships with team members and stakeholders.

The role develops and maintains an advanced understanding and knowledge of the Talent Enablement procedures and approach for assigned area(s), particularly in managing offboarding and exit matters.

Your key responsibilities

• Attends to HR Offboarding and Exit Matters inquiries / requests / transactions as assigned (including inquiries or requests via cal or email) in accordance with established policies and procedures
• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
• Develops and maintains an advanced understanding and knowledge of Talent Enablement Offboarding and Exit Matters procedures and approach
• Processes and / or reviews more complex transactions; performs duties and responsibilities with limited supervision
• Ensures all new process updates are incorporated while processing transactions
• Responds to internal employee’s needs and inquiries, exercises good judgment in applying concepts and guidelines
• Monitors and resolves status of service delivery queues
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barrier and issues to Supervisor
• Responds to emails and enquires in a timely manner
• Identifies potential areas for process improvements
• Assists with Talent Team initiatives and other projects as assigned
• Adhere to all policies and processes

Skills and attributes for success

• A graduate qualification
• Preferably with 2 to 4 years’ of work experience managing Offboarding and Exit Matters
• Prior Shared Services or HR Operations experience
• Good communication, interpersonal skills and customer orientation; works effectively with others
• Good command of spoken and written English
• Anticipates the needs and proactively identifies and resolves issues that impact the delivery of quality service
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Good organization, analytical and problem solving skills; able to exercise judgment on day to day work activities
• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Familiarity with SuccessFactors would be an advantage

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.
 

What we offer

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.