TechOps-DE-AMS-Flutter-NodeJS-Senior

The opportunity

We are seeking a proactive and technically skilled Support Engineer to join our team. The ideal candidate will have hands-on experience in Flutter, NodeJS, and MongoDB, and will be responsible for providing technical support, troubleshooting issues, and ensuring smooth operation of applications and services.

Your key responsibilities

• Provide technical support to clients and end-users to troubleshoot and resolve complex software issues related to web and mobile applications using Flutter.
• Troubleshoot and resolve issues in both native applications and responsive web portals, ensuring high performance and reliability.
• Perform code analysis and debugging to identify and fix software defects and performance bottlenecks.
• Provide ongoing application support and maintenance, including monitoring performance, identifying bugs, and implementing fixes.
• Design, develop, and maintain scalable and efficient backend services using Node.js.
• Work with MongoDB to design and optimise database schemas and queries for performance.
• Create and manage RESTful APIs and web API layers to support front-end applications.
• Analyse application logs and metrics using Grafana and other monitoring tools to identify and troubleshoot problems.
• Collaborate with cross-functional teams, including developers and QA engineers, to identify root causes and implement appropriate solutions.
• Develop and write clear and concise technical documentation, including resolution steps, troubleshooting guides, and FAQs.
• Debug complex issues, perform root cause analysis, and implement effective solutions with minimal downtime.
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improve overall system efficiency.
• Implement CI/CD pipelines using tools like Harness and Jenkins to automate deployment processes.
• Assist in providing training and guidance to junior support team members, sharing technical knowledge and best practices.
• Collaborate with project managers and stakeholders to prioritise and address critical customer issues in a timely manner.

Skills and attributes for success

• Strong knowledge of Flutter for web and mobile application support.
• Experience with NodeJS for backend troubleshooting and support.
• Proficiency in MongoDB for database-related support tasks.
• Familiarity with REST APIs and JSON.
• Good understanding of application logs and debugging techniques.
• Excellent communication and problem-solving skills.
• Ability to work independently and in a team environment.

To qualify for the role, you must have

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3+ years of experience in implementing web and cross-platform mobile applications using Flutter, NodeJs, MongoDB.
• Hands-on experience with API integration and troubleshooting.
• Familiarity with responsive web design principles and best practices.
• Proficient in using version control systems such as Git.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.

Ideally, you’ll also have

Technologies and Tools

• Splunk for logs
• Harness
• Rancher
• Nexus
• AWS
• AWS S3
• Jira
• Confluence
• Flutter
• Node.js
• Maria DB

What we look for

• Strong analytical and problem-solving skills to quickly identify and resolve technical issues.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and team members

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.