SAP ISU Customer Service-Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

SAP IS Utility Customer Service (CS)/C4C

As part of our EY GDS-Utilities team, you will work to implement and support SAP IS-U projects for clients. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

The opportunity

We’re looking for Senior with expertise in SAP IS Utility Customer Service (CS)/C4C to join the EYD GDS Utilities team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Your key responsibilities

• To provide functional knowledge with hands-on experience in electricity, gas and water utilities.
• Hands on experience configuring the IS-U system
• Drive Business Workshops, Blueprint Sessions, develop BBPs/BBDs FS, Test Scenarios, conduct Trainings, perform Testing and provide defect management support for Device Management module
• Design core / customized business processes and provide best practices for ISU.
• Communicate complex requirements to and from Technical and Non-technical stakeholders
• Willing to travel as per requirement

Skills and attributes for success

• Should understand different business process in of Utility Industry (Regulated and Deregulated)
• Should possess SAP ISU-CS/C4C knowledge for preparation of business blueprints, business process plan (BPP), functional documents, and test cases etc.
• Should have knowledge of the Meter to Cash
• Hands on configuration Knowledge in following areas:
  • Interaction Center
  • Move-in & Move-out,
  • Service notification,
  • Service work order,
  • Disconnection/Reconnection, etc
  • CIc0 profiles
  • Outage Management
• Exposure of Indian localization.
• Strong knowledge in integration with 3rd party systems.
• Develop templates and methods to improve the efficiency of application support.
• Gather and prioritizes relevant SAP Business requirements and designing the appropriate solution
• Understands configuration dependencies and inter-relationships between other modules of SAP such as Device Management, Billing, FICA and design and troubleshoot in the area with this knowledge
• Defines test scenarios to cover full scope of the business as well as creating master data and carry out the unit, cycle and integration tests

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• Should be more than 3 yr of experience in a functional role. Able to exhibit a progression of increasingly complex job responsibilities during the period
• Should have worked on minimum 1 implementation from scratch as a consultant.
• SAP Utilities certifications a plus

Ideally, you’ll also have

• Experience on integration with Cross Module of ISU, and other third-party applications
• Basic Meter to Cash Cycle

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team in the integrated global transaction business worldwide.
• Opportunities to work with EY Utilities practices globally with leading businesses across a range of geographies
• Should be able to adapt to new hanging landscape od SAP
• Quick Learner and agile to pick up new module if given a opportunity.

What working at EY offers

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

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