HR Transformation - HRT SSC (Shared Services) - Staff

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY- GDS – Consulting – People Consulting (PC), HR Transformation (HRT) – SSC –  Consultant

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As part of EY GDS People Consulting, the HR Transformation (HRT) team works with organizations to transform HR functions through operating model redesign, Shared Services Centers (SSC), Global Business Services (GBS) and service delivery transformation initiatives.

The successful candidate will support large-scale HR Transformation engagements focused on HR Shared Services, service delivery optimization, process transformation and operating model enhancement. This role provides an opportunity to work with global clients and teams to help organizations build scalable, efficient and future-ready HR service delivery capabilities.

Your key responsibilities:

• Support/ Design HR Transformation and HR Shared Services engagements across multiple industries and geographies
• Assist in conducting current-state assessments of HR service delivery and operating models
• Support process documentation, process mapping and future-state design activities across Hire-to-Retire processes
• Develop client deliverables including process maps, SOPs, work instructions, governance documentation and service catalogues
• Participate in stakeholder interviews, workshops and requirements gathering sessions
• Support Shared Services and Global Business Services (GBS) transformation initiatives
• Assist in defining service delivery frameworks, SLAs, KPIs and governance models
• Support transition and migration activities associated with SSC implementations
• Analyze operational and workforce data to identify process improvement opportunities
• Support HR technology-enabled transformation initiatives including Workday, SAP SuccessFactors and Oracle HCM
• Contribute to project management, status reporting and risk management activities

Skills and attributes for success:

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to create high-quality client-ready deliverables
• Strong attention to detail and structured thinking
• Ability to work effectively in a global and multicultural environment
• Strong Excel and PowerPoint skills
• Ability to manage multiple priorities and deadlines
• Interest in HR Transformation and service delivery excellence

Ideally, you'll also have

• Exposure to HR Shared Services or Global Business Services (GBS) environments
• Knowledge of HR operating model and service delivery concepts
• Experience with process mapping and process improvement methodologies
• Understanding of HR technology platforms such as Workday, SAP SuccessFactors or Oracle HCM
• Exposure to change management and transformation programs
• Interest in digital HR, automation and AI-enabled HR transformation

What we look for

• 2-4 years of experience preferably in HR Transformation, HR Shared Services, Service Delivery Transformation or HR Consulting domain
• Master’s degree in HR or similar full-time MBA/EMBA
• Exposure to HR Shared Services (SSC), Global Business Services (GBS) or HR Operating Model engagements
• Understanding of HR service delivery, process transformation and governance frameworks
• Strong analytical and problem-solving skills with the ability to work in a consulting environment
• Strong understanding of one or more HCM systems - Workday, SAP SuccessFactors, Oracle HCM, PeopleSoft, etc.
• Experience in process mapping, SOP development and business documentation will be an added advantage
• Strong communication and stakeholder management skills

What working at EY offers

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.