USS Product Management Analyst

Unified Support Services (USS) Product Management Analyst (U641.1 USS Product Management Analyst)

EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by a US$1.5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working. As part of Enterprise Technology, you’ll be at the forefront of integrating technology into what we do at EY. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

EY’s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government-like entities.

The opportunity

The Product Management Analyst plays a crucial role in supporting the Support Experience and product management team by providing data-driven insights and analysis that inform product strategy and development. This individual will collaborate with product managers, designers, and engineers to understand market trends, customer needs, and product performance. The ideal candidate will have a strong analytical background, experience with product lifecycle management, and the ability to synthesize complex information into actionable recommendations.

Your key responsibilities

• Conduct market research and competitive analysis to identify trends and opportunities for product innovation.
• Analyze customer feedback, usage data, and sales metrics to inform product decisions and prioritize features.
• Support the product roadmap planning process with data analysis and projections.
• Collaborate with cross-functional teams to gather requirements and understand the impact of product changes.
• Develop and maintain product performance reports and dashboards for internal stakeholders.
• Assist in the creation of business cases for new product initiatives, including financial modeling and risk assessment.
• Facilitate communication between the product management team and other departments, ensuring alignment on product goals and strategies.
• Participate in user testing and validation efforts to gather insights and refine product offerings.

To qualify for the role you must have 

• Experience in an analytical role, preferably within product management or a related field.
• Strong quantitative skills and proficiency with data analysis tools (e.g., Excel, SQL, analytics platforms).
• Familiarity with product development processes and agile methodologies.
• Excellent communication and interpersonal skills, with the ability to present findings to both technical and non-technical audiences.
• Detail-oriented with strong organizational and project management abilities.

Ideally, you’ll also have

• Strong understanding of the Critical Success Factors (CSF) and KPIs aligned to product vendor SLA & SM process’s to effectively analyze the process, review related procedures and standards in input/output of data.
• Strong analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines as part of Vendor Management
• Ability to handle multiple and shifting assigned priorities to provide research results and solutions that are timely, supportive and accurate.
• Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options
• Well defined communication skills , both oral and written in the English language, to summarize key issues and findings,  to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization
• Good knowledge of the product Management and Information Technology Infrastructure Library (ITIL) processes with an eye to progressive levels of certification as required. Has the ability to leverage standard ITIL process directives in reviewing current tools and procedures and improving and supporting the process execution. 
• Basic to Intermediate skills in Microsoft Office products, predominantly Excel, Visio and PowerPoint. 
• Experience in ServiceNow , Qaultrics, Genesys or any equivalent service desk or IT support tools preferred.

What we look for

To be successful as a Product Management Analyst, an individual should possess a combination of technical, analytical, and interpersonal qualities

• Capability to see the bigger picture and understand how data-driven insights fit into the overall product strategy.
• Ability to analyse data, understand trends, and draw meaningful conclusions that can influence product strategy.
• Aptitude for identifying problems and generating creative solutions that align with business objectives
• Willingness to work with cross-functional teams and build relationships with stakeholders from different areas of the business.
• A focus on customer needs and the ability to translate customer feedback into actionable insights for product development.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.