Travel Manager - India GDS

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Job title: Travel Manager, India GDS

Job summary:

• This role, will be primarily responsible for the stakeholder engagement and behavior management across India GDS, including travelrelated spend.
• This position will be the key day to day point of contact for the India GDS based stakeholders in relation to operational and reporting requirements as well as work closely with the Travel Management Company to monitor key performance indicators and implement operational efficiencies to support the India GDS travel program initiatives.
• This position will drive the Travel strategy across the region by engaging and educating key stakeholders

Essential functions of the job:

• Support key senior contacts/stakeholders within India GDS
• Drive solutions on identified strategic gaps and inefficiencies through process improvements and standard operating procedures for your stakeholders
• Ensure adherence to both the India GDS Travel policy and the EY Global Travel Guidelines and highlight and escalate non[1]compliance and out of governance.
• Have strong influencing skills to instigate change and support the Global Travel Strategy
• Individual must be an effective communicator who is self-motivated and result oriented
• Oversight of key stakeholder relationships and conduct business reviews that meet the client’s needs and drive Procurement goals
• Oversight of delivering comprehensive reporting and dashboards with stakeholders that meet the global strategy and business objectives
• Guide and educate stakeholders on opportunities to reduce expenditure for both non client and client related travel
• Manage all out of policy bookings, escalating where necessary, acting as the escalation process for the Travel
• Management Company operations team liaising with India GDS based stakeholders
• Day-to-day point of contact responding to questions and providing guidance specific to travel operations for India GDS based stakeholders and EY Travel Services team
• Feedback to TME leaders the direction and business drivers of the stakeholder groups
• Network with area Travel Management Company colleagues to identify best practices in travel operations and provide recommendations to enhance and bring efficiencies to the EY India GDS program
• Implement global processes and operations aligned with local needs, and oversee compliance
• Coordinate and execute tactical / operational travel management activities as directed by EY Travel Team
• Ensure India GDS is compliant in the use of EY standardized travel contracts, addendums and framework agreements
• Review EY businesses’ compliance to overall program including BRET, Independence, Finance and Procurement

Analytical/decision-making responsibilities:

• Oversee and implement the India GDS Travel processes inline with the EMEIA Emerging Markets strategy

Knowledge and skills requirements:

• Ability to drive change, by building strong, trusting relationships with stakeholders
• Strong influencing, teaming, and analytical skills.
• Understanding of strategic trends in the major industries you support, with an ability to develop and implement appropriate operational strategies
• Knowledge in travel management and the supporting tools, metrics and leading practices
• Extensive knowledge of TMC operations
• Strong customer service focus and relationship management
• Ability to communicate to, challenge and persuade employees at all levels
• Able to work as part of a team and understand the impact of actions on the overall team as well as to be able to work independently
• Ability to manage contracts and ensure delivery to performance targets
• Effective written and verbal English skills
• Excellent technical skills on travel related technology such as GDS and online booking tools
• Experience managing projects
• Good MS Office skills

Supervision responsibilities:

No direct supervisory responsibilities

Job requirements:

• The individual will be expected to work independently and at times to tight deadlines as well as interface with EY leadership and
• continuously leverage strong working relationships with key internal and external constituents across EY

Other requirements:

• Some travel could be expected as part of this role

Education:

• Advanced degree in a related discipline or a minimum of 10 years’ experience in Travel and/or Event Management in a stakeholder-facing role.

Experience:

• Significant years of business experience, including experience in Travel Management
• Individual must have 5 - 8 years of experience in the travel/hospitality industry

Certification requirements:

N/A

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