Telephony Engineer

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Role name and description

Telephony Engineer

The opportunity

As a Telephony Engineer, you will be a part of Telephony Engineering team designing and implementing various solution.

Your key responsibilities

• Design and implement AudioCodes devices, Microsoft Teams Direct Routing, Genesys call routing
• Administration and support of Telephony products (AudioCodes, Genesys, 911, ETC)
• Work effectively with the stakeholders to gather and document Legacy discovery information
• Develop a comprehensive and detailed SoW
• Validate Bill Of Materials
• Responsible for detailed documentation of the solution in the form of LLD/HLD
• Resolution ownership of technical challenges occurring during/after the implementation
• Identify various service improvement opportunities
• Conduct routine hardware and software audits for all the supported systems to ensure compliance with the established standards, policies, procedures, and requirements
• Assist in developing support and monitoring processes
• Engage with the vendors/service providers and ensure the standards are met

Skills and attributes for success

• Knowledge of AudioCodes gateways and SBCs
• Knowledge of Microsoft Direct Routing
• Expertise in Session Initiation Protocol, PSTN Connectivity, VoIP, and Contact Center Solution
• Experience in troubleshooting and supporting AudioCodes SBC, Microsoft Teams, Polycom
• Proficient in configuring and managing AudioCodes environment independently
• Minimum 8 years of experience in Contact Centre solutions, preferably Genesys Cloud. Google Dialog flow CX, BitBucket/GitHub/AzureDevOps
• Experience with Genesys Cloud based contact centre applications, Genesys certification will be an advantage.
• Technical experience in a large diverse voice environment

To qualify for the role, you must have

• 10 years of hands-on experience in design and implementation of VoIP solutions that includes but not limited to AudioCodes SBC, Microsoft Teams, Polycom
• Strong knowledge in troubleshooting with tools like Wireshark, Syslog Viewer
• Knowledge of SIP, RTP, SRTP, RTCP, SDP, audio codecs and video codecs
• Experience in number porting support with various telecom service providers
• BitBucket/GitHub/AzureDevOps
• Google Dialog flow
• Azure functions
• Java/JavaScript/python experience to create backend for your bot
• Strong analytical skills.
• Understanding of IP telephony technologies (SIP, WebRTC)

Ideally, you’ll also have

• AudioCodes Certified Professional
• Understanding of REST API’s
• Experience with Node.JS (nice to have)

What we look for

• The successful candidate would be able to independently configure and manage complex VoIP environment
• Ability to liaise with multiple stakeholders
• Work effectively in a highly effective and dynamic environment
• Strong presentation skills to clearly convey complex and elaborate information to a diverse audience
• Analytical and problem-solving ability
• Excellent written and oral communication skills in English

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.