TechOps - SAP - SFSF Lead - Manager

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SAP SFSF Manager (Tech Ops) 

The opportunity

EY Consulting is a fast-moving, high-growth area with huge potential. We are currently recruiting for a Senior Manager to join our TechOps team. This team offers variety, challenge, responsibility and the opportunity to realize your leadership potential. We are seeking a highly accomplished and experienced SAP SFSF AMS- Application Management Support Lead with 7-8 years of experience to spearhead the management and coordination of SAP SFSF functional modules and IT governance activities within our support organization.

As an SAP SuccessFactors (SFSF) Manager you will handle managed services engagement, stakeholder liaison, and team leadership for SF support, focusing on system configuration (like Employee Central, Recruiting), data integration, testing, training, and driving user adoption, bridging technical teams and HR to optimize HR processes using the platform.

Key Responsibilities

•  Project Leadership: Drive end-to-end support project lifecycle, manage timelines, budgets, risks, and cross-functional teams (including offshore).
•  Business Analysis: Analyze HR business processes, gather requirements, and align SF solutions with best practices.
•  System Expertise: Oversee configuration, customization, integration, and testing of modules (e.g., Employee Central, Recruiting).
•  Stakeholder Management: Act as a liaison between business owners and IT, managing expectations and communication.
•  Change & Training: Lead change management efforts, develop training materials, and ensure user adoption.
• As a SFSF Lead, you'll assist in developing applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the ERP advisory market. These are shared with all EY market facing organizations to provide consistency and common platforms with which to go to market.
• You will manage the handover and ongoing support of SFSF from implementation to operations, overseeing project delivery, client relations, team leadership, budget, and SLA adherence, focusing on smooth transitions, performance, continuous improvement, and ensuring technical and functional alignment with business needs, often involving ITIL, cloud, and data migration expertise.
• People Management: Effectively lead the team with diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
• Delivery Management: Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery. Stay abreast of current business and industry trends relevant to the client's business. Should be a self-starter with excellent verbal and written communication skills. Should be comfortable interfacing with a client on a daily basis. This role requires daily interaction with the client at many levels.
• Lead a team in transitioning to new systems and processes. The ideal candidate will have a strong background in managing complex projects and ensuring seamless execution of transitions.
• Incident Management:   To manage resolution of the incidents by  restoring services (Diagnose and resolve issues/incidents promptly L2-L3) and communicate the solution to the end user. This process manages the day-to-day support interface between end users and Service Providers. If needed escalate tickets to SAP and follow up till reply is received from SAP (L4 in SAP).  
• Problem Management: To lead to identify the problems in the application and eliminate them by removing the root cause of the problem. Maintain a healthy queue of problems with its related triage and solutions implemented. 
• Continuous Improvement: Identify opportunities for process optimization, automation, and enhancement of SAP functionalities to drive efficiency and effectiveness.

Core Skills & Qualifications

• Experience: Proven experience in large-scale SFSF support engagement, requiring 8+ years in AMS.
• Technical Skills: Deep knowledge of SFSF modules (EC, Recruiting), configuration, data migration, integration.
• Soft Skills: Strong project management, communication, problem-solving, and leadership.
• Certifications: Often prefer SFSF certifications (e.g., Employee Central).
• Essential Skills & Qualifications:
• Technical Skills: Configuration, troubleshooting, data integration, and understanding of HCM processes.
• You should have in depth knowledge of Employee Central (EC) along with the good understanding of Onboarding (ONB 2.0), Recruiting (RCM), Performance & Goals (PMGM), Learning (LMS), Succession & Development (S&D), Compensation, Platform, Role-Based Permissions (RBP) and Story Reports

To qualify for the role you must have

•  A Bachelor's or Master’s degree and 7+ years of related work experience at minimum;
• A degree in computer science, accounting, finance or a related field (MBA or Business Undergraduate degree preferred). SAP SFSF certification/s highly preferred.
• Excellent leadership and people management skills, with a track record of leading diverse teams for at least 3 years.
• Must have managed 2 to 3 Managed Services or Application Support Engagements from Transition to Operations
• Excellent understanding of Incident, Service Request, Change Request, Release Management, OCM, Problem Management, Release Management etc.
• Project Manager – *Must have ITIL certification, as well as participation in multiple Application support and Manage Services engagements.
• Expert in status reporting to EY leadership and Client CXOs, managing governance, managing the team against the plan, escalating risks/issues/decisions/changes, budget management, etc.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.

What we look for

We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in technology Consulting space. If you have a strong passion for helping businesses achieve their IT strategy, this role is for you.

What working at EY offers:

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

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