TechOps-DE-NodeJS-Senior

Service line - Position Title: TechOps_DE_NodeJS_Senior2

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are seeking a proactive and technically skilled Support Engineer to join our team. The ideal candidate will have hands-on experience in Flutter, NodeJS, and MongoDB, and will be responsible for providing technical support, troubleshooting issues, and ensuring smooth operation of applications and services.

Your Key Responsibilities

• Provide technical support to clients and end-users to troubleshoot and resolve complex software issues related to web and mobile applications using NodeJS.
• Troubleshoot and resolve issues in both native applications and responsive web portals, ensuring high performance and reliability.
• Perform code analysis and debugging to identify and fix software defects and performance bottlenecks.
• Provide ongoing application support and maintenance, including monitoring performance, identifying bugs, and implementing fixes.
• Design, develop, and maintain scalable and efficient backend services using Node.js.
• Work with MongoDB to design and optimise database schemas and queries for performance.
• Create and manage RESTful APIs and web API layers to support front-end applications.
• Analyse application logs and metrics using Grafana and other monitoring tools to identify and troubleshoot problems.
• Collaborate with cross-functional teams, including developers and QA engineers, to identify root causes and implement appropriate solutions.
• Develop and write clear and concise technical documentation, including resolution steps, troubleshooting guides, and FAQs.
• Debug complex issues, perform root cause analysis, and implement effective solutions with minimal downtime.
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improve overall system efficiency.
• Implement CI/CD pipelines using tools like Harness and Jenkins to automate deployment processes.
• Assist in providing training and guidance to junior support team members, sharing technical knowledge and best practices.
• Collaborate with project managers and stakeholders to prioritise and address critical customer issues in a timely manner.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

• Strong knowledge of Flutter for web and mobile application support.
• Experience with NodeJS for backend troubleshooting and support.
• Proficiency in MongoDB for database-related support tasks.
• Familiarity with REST APIs and JSON.
• Good understanding of application logs and debugging techniques.
• Excellent communication and problem-solving skills.
• Ability to work independently and in a team environment.

To qualify for the role, you must have

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of experience in implementing web and cross-platform mobile applications using Flutter, NodeJs, MongoDB.
• Hands-on experience with API integration and troubleshooting.
• Familiarity with responsive web design principles and best practices.
• Proficient in using version control systems such as Git.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.

Ideally, you’ll also have

• Splunk for logs
• Harness
• Rancher
• Nexus
• AWS
• AWS S3
• Jira
• Confluence
• Flutter
• Node.js
• Maria DB

What we look for

• Strong analytical and problem-solving skills to quickly identify and resolve technical issues.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and team members

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.