TechOps - DE - Java - Staff

Position Title: TechOps_DE_Java_Staff1

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are seeking a highly skilled Full Stack Java Support Engineer (3+ year) to join our technical support team.

The ideal candidate will have strong expertise in Java programming, front-end and back-end development, troubleshooting capabilities, and excellent communication skills.

As a Full Stack Java Support Engineer, you will be responsible for resolving complex technical issues, providing support to clients, and ensuring the smooth operation of our software applications.

You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues.

You will anticipate and identify risks within engagements and share any issues with senior members of the team.

In line with EY commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer.

Jon Summary

• Provide technical support to clients and end-users to troubleshoot and resolve complex software issues related to Java applications.
• Collaborate with cross-functional teams, including developers and QA engineers, to identify root causes and implement appropriate solutions.
• Develop and write clear and concise technical documentation, including resolution steps, troubleshooting guides, and FAQs.
• Perform code analysis and debugging to identify and fix software defects and performance bottlenecks.
• Participate in the maintenance of software, ensuring high-quality code and adherence to best practices.
• Collaborate with project managers and stakeholders to prioritize and address critical customer issues in a timely manner.
• Continuously monitor and enhance the performance and scalability of software applications, conducting load and stress testing when necessary.
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improve overall system efficiency.
• Assist in providing training and guidance to junior support team members, sharing technical knowledge and best practices.
• You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues.
• You will anticipate and identify risks within engagements and share any issues with senior members of the team.
• In line with EY commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer.

Skills and attributes for success

• Comprehensive understanding of Java coding.
• Maintain awareness of the latest developments in the industry and technological advancements to offer inventive solutions and boost the system's overall performance.
• Guide others in resolving complex issues, solving complex, escalated aspects of a project.

To qualify for the role, you must have

• Bachelor’s degree in computer science, Engineering, or a related field.
• Proven experience as a Full Stack Java Developer or in a similar support role.
• In-depth knowledge of Java programming.
• Familiarity with Java frameworks, databases, and RESTful API development (Java 8/11 (Collections, streams etc), Spring Core, Spring Boot, Spring JDBC Template, Junit, MariaDB, SQL, Git, Maven, JsonPath, Json, JSLT, Eclipse/STS/IDEA, Dbvisualizer, Spring scheduler, Query tuning, AWS S3, SonarQube, Github).

Ideally, you’ll also

Technologies and Tools 

• Splunk for logs
• Sonar Cube for code coverage
• Jenkins
• Rancher
• Nexus
• AWS
• LogInsight
• AWS S3
• Jira
• Confluence
• Spring scheduler
• Spring batch
• Helm
• Yaml
• Angular
• Node.js
• JSON functions
• Maria DB

What we look for

• Strong analytical and problem-solving skills to quickly identify and resolve technical issues.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and team members.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. 

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.