TechOps-DE-CloudOps-Data Support Engineer - Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

We are looking for a seasoned and proactive Senior Azure DataOps Engineer to lead and manage data operations across modern Azure-based data platforms. In this role, you will take ownership of mission-critical data pipelines, contribute to reliability engineering initiatives, and guide the continuous improvement of data ingestion, transformation, and monitoring processes. You will collaborate with cross-functional teams to drive operational excellence, troubleshoot complex issues, and help shape our DataOps strategy.

Your key responsibilities

• Take end-to-end ownership of data pipeline reliability, monitoring, and incident management for Azure Data Factory (ADF), Azure Data Lake, Databricks, and Informatica CDI
• Lead the root cause analysis of recurring incidents, implement preventive actions, and establish best practices to improve system resilience
• Mentor junior engineers and guide them in incident resolution, automation, and process standardization
• Collaborate with Data Engineering, DevOps, and Analytics teams to support production deployments and performance optimization
• Proactively identify gaps in data workflows and implement scalable solutions using scripting, automation, and CI/CD tools
• Drive improvements in operational processes by maintaining and enhancing runbooks, SOPs, and knowledge bases
• Ensure compliance with data governance, logging, observability, and security best practices
• Participate in rotational on-call duties and act as a point of escalation for complex operational issues

Skills and attributes for success

• Deep understanding of Azure cloud data services and data engineering operational models
• Strong problem-solving and analytical skills with a focus on proactive incident prevention
• Excellent communication and stakeholder collaboration abilities across distributed teams
• Proven ability to automate and optimize DataOps workflows using scripting and DevOps tools
• Leadership mindset with experience mentoring team members or guiding junior staff
• Attention to detail and a strong commitment to quality and documentation
• Solid understanding of ETL/ELT design and implementation principles
• Strong SQL and PySpark skills for data transformation and validation

To qualify for the role, you must have

• Bachelor’s degree in computer science and engineering, Data Analytics, or a related field, or equivalent work experience
• 5–8 years of experience working in data operations, data engineering support, or application management roles
• Strong experience supporting and maintaining Azure Data Factory pipelines, Azure Data Lake, Databricks, and Informatica CDI
• Expertise in root cause analysis, incident resolution, and monitoring for large-scale data workflows
• Experience with CI/CD tools like Azure DevOps, Git, and deployment automation
• Proficiency in SQL and scripting languages such as Python or PySpark
• Solid understanding of data governance, performance tuning, and cloud-based data architecture best practices.
• Experience in global delivery models and distributed teams.
• Excellent stakeholder collaboration skills to translate business needs into scalable technical solutions.
• Willingness to participate in 24/7 support rotations or cover critical business hours

Technologies and Tools

Must haves

• Strong hands-on experience with Azure Data Factory, Data Lake, Synapse, and Databricks
• Strong root cause analysis skills across data pipelines, storage layers, and reporting.
• Hands-on scripting with Python or PySpark for automation or pipeline optimization
• Strong SQL skills for data analysis, issue diagnosis, and validation
• Experience leading incident resolution calls and engaging with business stakeholders

Good to have

• Experience integrating data from ERP, CRM, POS systems, or third-party APIs
• CI/CD experience using Azure DevOps (pipelines, repos, artifacts)
• Experience in industries such as retail, finance, or consumer goods.

Certifications such as:

• Microsoft Certified: Azure Data Engineer Associate
• Databricks Certified Data Engineer
• Informatica Cloud Data Integration Specialist

What we look for

• Enthusiastic learners with a passion for data op’s and practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.