TechOps-DE-AMS-Could Native-Senior Manager

Service line - Position Title: TechOps - Senior Manager – Digital Engineering Operations – Cloud Native Operations Lead

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

As a Senior Manager in EY GDS Tech Ops practice, you will lead the delivery, solution, transformation, and optimization of digital engineering operations across client engagements. You will be responsible for managing service delivery, driving innovation, and ensuring alignment with EY’s quality standards and client expectations. This role requires a strong leader with deep experience in digital operations, engineering platforms, cloud native application engineering, ITSM, and agile delivery models.

Your Key Responsibilities

• Lead end-to-end delivery of digital engineering operations engagements across multiple client engagements.
• Manage client relationships and ensure high levels of satisfaction and service quality.
• Drive operational excellence through ticket reduction, automation, AI, DevOps practices, and continuous improvement initiatives.
• Drive operational best practices for containerization, scaling cloud native applications, microservices architecture, CI/CD automation, SRE and ensuring high availability, uptime, resilience and reliability of cloud native applications.
• Manage daily operations, administration, optimization, automating operational tasks and reduces toil.
• Manage and improve ITSM processes such as incident management, root cause analysis, problem management, change management and release management.
• Collaborate with cross-functional teams to align engineering services with business goals.
• Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
• Mentor and develop team members, fostering a culture of innovation and accountability.
• Drive solution, and support business development efforts including proposals, presentations, and client workshops.
• Ensure compliance with EY’s risk management and security standards.

Skills and attributes for success

• Strong hands-on experience in containers, public clouds (Azure / AWS / GCP), cloud-native application maintenance and SRE.
• Knowledge of monitoring tools (E.g., Splunk / Dynatrace / App dynamics / New Relic etc.,)
• Experience with Cloud-native application development and maintenance services.
• Strong understanding and management of ITSM, ITIL methodologies, DevOps, CI/CD pipelines, and cloud-native architectures.
• Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
• Excellent communication, leadership, and stakeholder management skills.
• Relevant certifications such as ITIL, Cloud certifications, or DevOps certifications are a plus.

To qualify for the role, you must have

• Bachelor’s or Master’s degree in computer science, Engineering, or related field.
• 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in leading delivery and solution.
• Strong hands-on experience in containers, public clouds (Azure / AWS / GCP), cloud-native application maintenance and SRE.

What we look for:

• Passion for Strong understanding and management of ITSM, ITIL methodologies, DevOps, CI/CD pipelines, and cloud-native architectures.Knowledge of monitoring tools
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

• Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
• Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.
• People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
• Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
• How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.