Talent Service Delivery Coordinator

 EY Job Description

Job Title: 

Talent Service Delivery Coordinator

Function:
CBS

Skill Level: Experienced

 Function:
Talent Service & Delivery

Job Summary:

Talent Service & delivery is a core service function within the Talent Delivery Function providing Talent services across the portfolio including External Workforce office, Talent Service Delivery and Experience, People Listening, Talent Mergers and acquisitions and Talent Compliance and ISQM. The Talent Service Delivery Coordinator are part of the Talent Service Delivery and Experience Function whose primary objective is to ensure an exceptional experience for all users of EYs Talent services including Recruitment, onboarding support, core HR support, learning administration support and digital talent services.

Talent Service & delivery support the delivery of Talent Services to EY member firms globally in partnership with internal Region and Function Talent, as well as through Vendors who deliver services from a number of offshore locations.

The Talent Service Delivery Coordinators key purpose is to support coordination of activities relating to delivery of EY Talent Services. Leveraging strong organizational and project management skills, they work closely with vendors and the global team to manage processes and activities relating to the running of the contract and support member firms and functions who are receiving the services.

Key Interactions: Talent Service & delivery Leadership, Region Talent Leadership, Talent Function Leadership, Supply Chain services, Vendor Service Delivery teams

Key Responsibilities:

The Talent Service Delivery Coordinator provides dedicated support to the EY Global Talent Service & Delivery team, facilitating and managing activities that help ensure the smooth running of the contract.  More detail on the role’s responsibilities are outlined below:

Functional Account Manager:

• Newsletter Creation and Coordination: Develop, design, and distribute regular newsletters to keep stakeholders informed about updates and initiatives.
• Network Call Coordination: Organize content and speakers for network calls, ensuring all necessary materials are prepared and distributed in advance.
• Call Organization: Support the organization of calls by agreeing on agendas, facilitating discussions, capturing outcomes, and following up on action items.
• Action Log Maintenance: Maintain an internal action log, tracking the latest status of tasks, providing updates to leadership, and coordinating with team members to resolve open items.
• Stakeholder Management: Keep an updated stakeholder list to ensure effective communication and engagement with all relevant parties.
• Escalation Tracker Management: Manage the escalation tracker by following up on open issues, documenting action plans, and monitoring progress.
• Operations Guide Development: Assist in creating an operations guide for Marigold, documenting existing processes and procedures.
  Project Support: Provide project support as needed, which may include drafting and documenting processes, reviewing and improving operational workflows, and supporting process optimization
• efforts.
• Document Repository Maintenance: Maintain and update the document repository, ensuring all changes to documents such as escalation matrices and organizational charts are accurately reflected.
• Track key activities: Ensure key activities are taking place on time and shared with correct teams

Knowledge and Skills Requirements:

• Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders and facilitate calls.
• Organizational Skills: Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.
• Project Management: Familiarity with project management principles and tools to support various initiatives and track progress.
• Technical Proficiency: Proficient in using Microsoft Office tools, Teams, SharePoint and other relevant software applications.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to identify issues and develop effective solutions.
• Team Collaboration: Ability to work collaboratively within a team environment and engage with diverse stakeholders.
• Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Process Documentation: Experience in documenting processes and creating operational guides to support team efficiency.
   

Other Requirements:

• Role will work across global time zones, requirement to align to UK standard hours, with some requirement for calls to be made outside of standard business hours

Education:

• Bachelor’s Degree

Experience:

• Experience in service delivery, HR or shared services environment beneficial
• Experience working for a multinational organization in a global team
• Experience working in a coordination, administrative or project management role
• Proven track record of working with a senior stakeholder population and demonstrating customer centricity.
• Experience working with vendors or external providers