TS - Global BMO Operations - Senior Associate

BMO Operations - Senior Associate

Job Summary:

Talent Services (TS) provides service offerings in an extended delivery model with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering non-repetitive project-based work through skilled, agile teams. The team in the Talent Services team is an extension of the regional talent teams and will cover operational/non-transnational scope.

Position Summary: Sitting within TS, the Business Management Office (BMO) Operations Senior Analyst will play an integral role in executing strategic operations for the Talent function globally, including strategic planning and demand management, budgeting and financial management, Talent performance management, knowledge and content management, and communications & engagement. This role will work closely with the Operations Consultants to drive the running of ‘operational’ services for an assigned Talent function(s). In addition, this role may also participate in continuous improvement projects related to internal operational process or other business enablement functional projects on behalf of all global Talent.

Applications Used: Mercury, MS Office and other related applications

Essential Functions of the Job:

The Operations Senior Analyst will work closely with the Operations Consultant and assigned stakeholder Functions across Talent Enablement to support all operating processes.

• Support the Talent Functions in the preparing and submitting their annual budget proposals
• Monitor spending by preparing and/or reviewing monthly reports of actuals and report variances against approved budgets
• Produce reports, integrate, manipulate, analyse and clearly present data to provide insights effectively for assigned Talent Functions and their leadership
• Complete and review Employee Update form submissions and update headcount reports in conjunction with HR
• Reconcile Talent and Finance reports on budgets and headcount to ensure accuracy of data
• Maintain Talent Executive engagement codes and approver matrix
• Manage and maintain effective relationships with stakeholders aligned to allocated processes
• Build and maintain collaborative relationships with other business enablement contacts including but not limited to: Finance, Procurement, HR, to ensure any cross-functional initiatives are managed effectively
• Participate in strategic operational projects as part of broader Operations team, including continuously improving or automating the allocated operational processes.
• Work closely with other colleagues across operations and service management to provide inputs related to knowledge, communications, performance measurement & scorecarding, and service management.

Analytical/Decision Making Responsibilities:

• Work with the Operations Consultants and other business enablement stakeholders to define, capture and resolve issues or requirements for changes.
• Provide expertise and knowledge in how the Talent function operates. Understand the Talent operating model, especially the organization, people and operations matter and make decisions to drive and optimize service delivery standards
• Share insights gained and review findings with key stakeholders/networks influencing change as required

Knowledge and Skills Requirements:

• Strong knowledge of Talent operating model and operations standards, processes and practices
• Knowledge of one or more operations processes (e.g., Financial Management, Vendor Management)
• Expertise in MS Office (Word, Excel & PowerPoint) with intermediate to advanced skills in Excel
• Strong attention to detail and data administration and analytics skills, with a focus on working with large quantities of data from various sources
• Proven analytical skills, with a methodical, problem solving mind-set
• Ability to participate effectively in virtual teams and networks across diverse and dispersed geographies.
• Ability to respond well to deadlines and work outside of normal hours when required and comfortable working on a number of activities concurrently
• Proactive consulting skills that drive business impact; able to interpret process / service delivery and adoption requirements and, where prioritized, co-create the most relevant & pragmatic approach.
• Strong teaming skills; collaborate effectively across talent ecosystem, within the Talent Enablement team and the firm at-large.
• Strong communication skills for sharing thought leadership across EY.
• Strong organizational skills and attention to detail - the ability to operate within time frames.
• Strong research skills to track and interpret trending directions and external market perspectives.
• Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment.

Supervision Responsibilities:

• As a member of the Talent Operations team, participate in meetings, collaborate with core and extended teams to ensure effective execution of specialism agenda and priorities
• Work closely and with Talent Operations Consultants, other Talent Operations TS colleagues as well as business enablement functions to ensure effective operational support/service delivery to Global Talent functional teams
• Work closely with Enablement Leads and other subfunction leadership in the Talent Functions to ensure the provision of services that support SL and Function delivery
• Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices / functions that will enable personal effectiveness in the position.

Other Requirements:

• Due to global nature of the role; travel and willingness to work alternative hours will be required.
• Due to global nature of the role; English language skills - excellent written and verbal communication will be required

Job Requirements:

Education:

• A Bachelor’s degree is required, with a preference for candidates who have specialized in Human Resources.
• Higher professional or master’s qualification is preferred, not required

Certification Requirements:

• Active membership in related professional bodies or industry groups is preferred, not required

Experience:

• Minimum of 2 - 4 years of progressive related (Payroll Tax) work experience
• Demonstrable experience in a closely related Talent or operations role
• Comfort and/or experience working in global dispersed teams to deliver services, processes and standards
• Demonstrable experience of working in fast-paced, ambiguous, stressful environments to deliver required results
• Demonstrable experience of anticipating issues and challenges and proactively working to navigate challenges
• Demonstrable experience of collaborating with Talent colleagues to understand needs/requirements