Switzerland-Operational Specialist

Job Description:

We are seeking a highly skilled CRM and Engagement Management Specialist to join our team. The ideal candidate will possess a strong background in financial management, engagement strategies, and resource management, with a keen eye for detail and a commitment to delivering high-quality work.

Key Responsibilities:

• CRM and Engagement Management: Utilize CRM tools and engagement management skills to enhance client relationships and drive business growth.
• Financial Management: Oversee budgeting and reporting processes, including tracking internal charge codes and monitoring performance against budgetary goals.
• Presentation and Creative Design: Create compelling presentations using advanced PowerPoint skills, ensuring clarity and engagement for stakeholders.
• Knowledge Management: Build and maintain SharePoint sites or other knowledge platforms, structuring information effectively based on provided guidance.
• Data Management: Utilize simple Excel skills for data tracking and reporting, ensuring accuracy and consistency in all outputs.
• Quality Assurance: Maintain a strong quality mindset by validating and spot-checking data, reports, and presentations to ensure high standards.
• Communication and Teamwork: Foster transparent and honest communication with team members and stakeholders, demonstrating strong collaboration and stakeholder management skills.
• Resource Management: Leverage resource management tools (e.g., Retain, Mera, Profinder, Discover) to optimize resource allocation and project execution.

Key Skills and Qualifications:

• Proven experience in CRM and engagement management.
• Strong financial management skills, including budgeting and reporting.
• Exceptional PowerPoint presentation and creative design abilities.
• Experience in building and structuring SharePoint sites or similar knowledge platforms.
• Proficient in Excel for basic data management tasks.
• Detail-oriented with a strong quality mindset.
• Excellent communication skills, both verbal and written.
• Strong teamwork capabilities and stakeholder management skills.
• Familiarity with resource management tools is a plus.
• If you are passionate about CRM, engagement management, and delivering high-quality work, we invite you to apply for this exciting opportunity.