Supervising Associate - Service Excellence

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Supervising Associate - Process Mapping and Consulting

This role requires the candidate to build and demonstrate an in-depth technical knowledge of process mapping, process consulting, value stream, agile methodology, and Lean Six Sigma. The role also involves liaising with process owners and a variety of stakeholders and end users across countries and geographies. The candidate is also expected to contribute to GDS-wide priorities and initiatives and help in building a better working world for our EY professionals and team members.

The Opportunity

 Service Excellence is responsible for embedding a continuous improvement culture and driving customer-centric programs. This involves

• Process re-engineering processes to enhance efficiency and effectiveness.
• Implementing new methodologies and technologies to streamline processes and enhance productivity 
• Engage with global and regional stakeholders to implement process changes and improvements.
• Ensure that the work product meets high standards and complies with regulatory requirements.
• Reporting activities to support internal and external stakeholders' requirements.
• Adoption of AI tools like Copilot, ensuring that users are trained and aware of the benefits 

Your Key Responsibilities

• Work closely with EY professionals and stakeholders to strengthen the compliance framework and spearhead continuous improvement at the process level.
• Conduct quality reviews, analyse issues, and produce well-documented deliverables.
• Develop and maintain subject matter expertise in process mapping, process consulting, value stream, agile methodology, and Lean Six Sigma.
• Identify and implement process improvements to enhance efficiency and overall effectiveness.
• Stay updated on emerging trends and regulatory changes and effectively communicate these developments to team members.
• Conduct thorough secondary research using a wide range of internal and external databases.
• Lead process training for team members to ensure consistent understanding and application of methodologies.
• Address and resolve service delivery issues using tools like RCA (Root Cause Analysis) and CAPA (Corrective and Preventive Actions).

Client/Stakeholder Management

• Maintain regular and proactive communication with stakeholders to keep them informed about project progress, potential issues, and any changes in timelines or scope.
• Engage with global and regional stakeholders to implement process changes, enhancements, and improvements.
• Develop effective conflict resolution and escalation management strategies.
• Act as a point of contact between EY professionals, stakeholders, and relevant GDS functions.

Operations Management

• Engage in reporting activities to support internal and external stakeholders' requirements.
• Establish and monitor the team's key performance indicators (KPIs).
• Contribute to strategic projects/initiatives to drive success and growth within the Global EY landscape.

Skills and Attributes for Success

• Act as the first point of contact for guidance to the team and stakeholders.
• Lead and drive transformation initiatives on process improvements and client enablement.
• Demonstrate strong problem-solving and critical thinking abilities.
• Possess a client-centric and enablement mindset.
• Uphold and drive the highest standards of ethics, integrity, and values.
• Be adaptable and agile in dynamic situations, facilitating change management.
• Have an innovative mindset with proficiency in using current technologies and willingness to adapt to new digital tools.

To Qualify for the Role, You Must Have

• Graduate degree from a reputed institute.
• A lean Six Sigma certification. Yellow belt and above.
• At least 7-8 years of professional experience, with a minimum of 4 years in process Excellence roles.
• Well-developed analytical, interpersonal, and communication skills in English.
• Working knowledge of financial instruments, deposit accounts, loans, insurance, etc.
• Experience in performing external research, data reconciliation, and data analysis.

Technologies and Tools

• Experience in MS Office (Outlook, MS Word, MS Excel, SharePoint, etc.).
• Project management and business analytics tools like Power-BI and experience in lean methodologies like value stream mapping.

What You Can Look For

• A team of people with business acumen, technical experience, and enthusiasm to learn new things.
• A team that focuses on supporting its colleagues to excel and provides avenues to help acquire and demonstrate new skills.
• Opportunities to work with global executive risk management teams on strengthening and monitoring the compliance framework.

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
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