SAP Solution Manager

Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

About Program Mercury

Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Mercury is a key enabler of EY’s All-In strategy, directly supporting the efforts of many transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently.

The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and On-Prem). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is more than 400K.

About the Mercury Support Team (MST)

As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support EY All-In strategy.

The Opportunity

The MST Software Configuration Coordinator is accountable for the successful planning and co-ordination of releases related to the Mercury landscape. To be successful, the candidate needs to be process driven and be knowledgeable with SAP Solution Manager functionalities like change request management(ChaRM), Enhanced retrofits and solution documentation.

This role will work closely with various teams to facilitate the promotion of changes across the Mercury landscape.  The MST Software Configuration Coordinator will review and remediate any conflicts prior to the promotion to production of any system changes.

The ideal candidate will have knowledge of the Change Management processes and the interdependencies of the various SAP modules used by Mercury. 

Essential Functions of the Job:

• Knowledge of the Software Development Lifecycle (SDLC).
• Experience in Change, and Release Management within SAP Solution Manager.
• Understanding of the SAP Transport Management System (STMS).
• Experience with Solution documentation.
• Proven ability to work with multi-location teams.
• Collaborate effectively with cross-functional and technical teams to coordinate changes.
• Ability to manage multiple projects and prioritize tasks effectively.
• Build strong relationships with internal and external customers.
• Flexibility to adapt to shifting priorities and rapid changes.
• Strong understanding of ITIL best practices.
• Minimum of 5-6 years of experience with SAP Solution Manager, including Change Request Management, Enhanced Retrofits, Focused Build, and Solution Documentation.
• Familiarity with IT Service Management and the ServiceNow tool

Detailed Responsibilities-

• Self-starter who takes initiative and is eager to learn.
• Able to work independently while supporting a global project across different regions and time zones.
• Responsible for daily coordination of activities related to software releases and cutovers.
• Continuously improve release processes for better efficiency and effectiveness.
• Serve as the main contact for resolving release-related issues promptly.
• Communicate updates, status, and issues to stakeholders, including senior leadership.
• Conduct risk assessments and implement strategies to reduce potential business impacts.
• Train and mentor team members on best practices in release management.
• Stay informed about industry trends and advancements in SAP technology to drive innovation.
• Flexible to work from home or the office.
• Weekend support for scheduled cutovers may be required.

Key considerations:

• Bachelor’s degree in computer science/engineering or a related discipline, or equivalent work experience
• Minimum 5-6 yrs of SAP support/project experience on a global project preferred
• SAP certified professional preferred but not required

What we look for

We are seeking a detail-oriented and organized individual with strong communication skills, capable of effectively communicating with senior leadership while managing release-related issues and driving continuous improvement.

What we offer

As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.

EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.