Senior Automation And AI Developer

EY Job Description

Job Title:

Snr Automation & AI Developer

Function:

EY Technology – Enterprise Technology

Scope (indicate either “global/cross-border” or “local/country”):

Global

Sub Function:

EY Technology | CBS Technology | Optimization Services

Job Summary:

As part of Enterprise Technology, the Intelligent Automation service’s sub-function provides enablement services business customers end to end automation services. The automation sub-function is responsible for the intake, development, configuration, support, governance and compliance of automation services with the firm’s IT processes including information security and technical standards. The role is accountable (a) to provide structure and guidance to define processes, procedures, best practices and standards required to execute the Core Business Services automation strategy and target operate model (b) oversee benefits realization (including costs) (c) 3rd party supplier relationship (c) continuous improvement of Operate Model working closely with both EY and 3rd party leadership to ensure alignment.

The Senior Microsoft RPA Developer will lead a diverse team of EY professionals and third-party vendor resources for the development and successful implementation and management of RPA solutions. This role is pivotal in overseeing the deployment, monitoring, and maintenance of automation applications and infrastructure, with a strong focus on Microsoft & ServiceNow automation & AI technologies. You will work closely with cross-functional teams to ensure the seamless integration of RPA solutions into our DevOps pipeline, driving enhancements in operational efficiency and performance.

The ideal candidate will possess extensive software engineering experience, with a deep understanding of low-code/no-code platforms and Microsoft RPA tools. Strong organizational, interpersonal, and influencing skills are essential, along with proven leadership capabilities to guide enterprise technology initiatives. You will be responsible for delivering best-in-class automation services through a hybrid hosting strategy, leveraging the expertise of a dedicated DevOps team.

Essential Functions of the Job:

Solution Design and Development: Design, develop, and implement automation solutions using Microsoft technologies (e.g., Power Automate, Azure Logic Apps) and ServiceNow RPA.  Create and maintain workflows, scripts, and integrations to automate business processes.

Integration: Integrate automation solutions with existing systems and applications, ensuring seamless data flow and functionality. Utilize APIs and connectors to link Microsoft and ServiceNow platforms with other enterprise applications.

Collaboration: Work closely with cross-functional teams, including business analysts, project managers, and IT staff, to gather requirements and understand business needs. Collaborate with stakeholders to identify opportunities for automation and AI enhancements.

Testing and Quality Assurance: Conduct thorough testing of automation solutions to ensure reliability, performance, and compliance with business requirements. Implement best practices for code quality, version control, and documentation.

Monitoring and Maintenance: Monitor the performance of automation solutions and troubleshoot issues as they arise. Perform regular maintenance and updates to ensure optimal functionality and security.

Training and Support: Provide training and support to end-users and team members on automation tools and processes. Develop user documentation and training materials to facilitate knowledge transfer.

Continuous Improvement: Stay updated on the latest trends and advancements in automation, AI, and relevant technologies. Identify areas for improvement and propose enhancements to existing automation solutions.

Governance and Compliance: Ensure that automation solutions adhere to organizational policies, governance frameworks, and compliance requirements. Participate in risk assessments and audits related to automation initiatives.

Performance Metrics and Reporting: Define and track key performance indicators (KPIs) to measure the effectiveness of automation solutions. Generate reports and dashboards to communicate the impact of automation on business processes.

Innovation: Explore and implement new technologies and methodologies to enhance automation capabilities and drive innovation within the organization.

Analytical/Decision Making Responsibilities:

• Requirement Analysis: Analyze business processes to identify automation opportunities and determine the feasibility of implementing solutions using Microsoft and ServiceNow technologies. Gather and assess requirements from stakeholders to ensure that automation solutions align with business objectives.
• Data Analysis: Analyze data sets to identify trends, patterns, and anomalies that can inform automation strategies and AI model development.
• Utilize data analytics tools to derive insights that guide decision-making and improve automation processes.
• Solution Evaluation: Evaluate different automation tools and technologies to determine the best fit for specific business needs, considering factors such as scalability, cost, and integration capabilities.
• Assess the effectiveness of existing automation solutions and recommend enhancements or replacements as necessary.
• Risk Assessment: Conduct risk assessments to identify potential challenges and obstacles associated with automation initiatives.Analyze the impact of automation on existing processes and workflows, considering both technical and organizational factors.
• Performance Metrics Analysis: Define and analyze key performance indicators (KPIs) to measure the success and efficiency of automation solutions.
• Use analytical skills to interpret performance data and make informed decisions regarding optimization and scaling of automation efforts.
• Problem-Solving: Apply critical thinking and problem-solving skills to troubleshoot issues that arise during the development and deployment of automation solutions. Develop innovative solutions to complex challenges, leveraging Microsoft and ServiceNow capabilities.
• Change Management: Analyze the impact of automation on organizational processes and culture, making recommendations for change management strategies to facilitate smooth transitions. Assess user feedback and adoption rates to inform decisions about training and support initiatives.
• Continuous Improvement: Use analytical insights to identify areas for continuous improvement in automation processes and AI models.
• Make data-driven decisions to enhance the performance and effectiveness of automation solutions over time.
• Technology Trends Analysis: Stay informed about emerging trends and advancements in automation and AI technologies, evaluating their potential impact on current and future projects. Analyze competitor strategies and industry best practices to inform decision-making and innovation.
• Collaboration and Communication: Collaborate with cross-functional teams to share analytical findings and insights that inform strategic decisions regarding automation initiatives. Communicate complex analytical concepts and recommendations clearly to stakeholders at all levels of the organization.

Knowledge and Skills Requirements:

Microsoft Technologies:

• Proficiency in Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Understanding of Azure services (Azure Logic Apps, Azure Functions, Azure DevOps).
• Familiarity with Microsoft 365 applications and their integration capabilities.

ServiceNow Platform:

• In-depth knowledge of ServiceNow RPA, Orchestration and Agentic capabilities and their functionalities.
• Understanding of ServiceNow scripting (JavaScript) and workflows.
• Familiarity with ServiceNow integration capabilities (REST, SOAP APIs).

Technical Skills:

• Proficiency in programming languages such as JavaScript, C#, or Python.
• Strong skills in developing automation workflows and scripts using Microsoft and ServiceNow tools.
• Ability to create and manage APIs for integration purposes.

Detailed Responsibilities:

• Solution Development: Design, develop, and implement automation solutions using Microsoft Power Platform (Power Automate, Power Apps) and ServiceNow. Create custom workflows, forms, and applications to automate business processes and enhance user experience.
• Integration Management: Integrate Microsoft and ServiceNow platforms with other enterprise applications using APIs, web services, and middleware. Ensure seamless data flow between systems and maintain data integrity across integrated applications.
• Process Analysis and Improvement: Analyze existing business processes to identify automation opportunities and areas for improvement. Collaborate with business stakeholders to gather requirements and understand pain points in current workflows.
• Testing and Quality Assurance: Conduct thorough testing of automation solutions to ensure functionality, performance, and compliance with business requirements. Implement best practices for code quality, documentation, and version control.
• Monitoring and Maintenance: Monitor the performance of automation solutions and troubleshoot issues as they arise. Perform regular maintenance and updates to ensure optimal functionality and security of automation applications.
• Documentation: Create and maintain comprehensive documentation for automation solutions, including design specifications, user guides, and technical manuals. Document processes, workflows, and integration points for future reference and knowledge transfer.
• User Training and Support: Provide training and support to end-users and team members on automation tools and processes.
• Develop training materials and conduct workshops to facilitate user adoption of automation solutions.
• Collaboration and Stakeholder Engagement: Work closely with cross-functional teams, including business analysts, project managers, and IT staff, to ensure alignment on automation initiatives. Engage with stakeholders to gather feedback and make necessary adjustments to automation solutions.
• Performance Metrics and Reporting: Define and track key performance indicators (KPIs) to measure the effectiveness of automation solutions. Generate reports and dashboards to communicate the impact of automation on business processes and operational efficiency.
• Continuous Improvement: Stay updated on the latest trends and advancements in automation, AI, and relevant technologies.
• Identify areas for continuous improvement and propose enhancements to existing automation solutions.
• Governance and Compliance: Ensure that automation solutions adhere to organizational policies, governance frameworks, and compliance requirements. Participate in risk assessments and audits related to automation initiatives.
• Innovation and Research: Explore and evaluate new technologies, tools, and methodologies to enhance automation capabilities. Conduct research on industry best practices and competitor strategies to inform decision-making and innovation.
• Change Management: Analyze the impact of automation on organizational processes and culture, making recommendations for change management strategies. Assist in developing communication plans to inform stakeholders about automation initiatives and their benefits.

Other Requirements:

• Familiarity with Python practices and tools.
• Strong communication, stakeholder management and influence
• Strong leadership and conflict resolution capability
• Leading virtual teams

Job Requirements: 

Education:

• A degree in Computer Science / Engineering or a related discipline; or equivalent work experience

Experience:

• 10+ years in a Global IT environment working with multiple disciplines to deliver projects in line with customer needs
• 3+ Years Global delivery or transformation preferably in large scale infrastructure programs
• 3+ Years in a global operations environment

Certification Requirements:

• Relevant certifications in MS Power Platform and ServiceNow RPA
• Python Certification
• Azure AI Services
• Azure Data Services