Senior Associate

Senior Associate – SL Support – Tax Qualitative Reviews (QR), GDS, RMS

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

This is a role that requires incumbent to own & execute a variety of global processes related to compliance monitoring of engagements across Service Lines on Legal & Regulatory requirements & EY Policy requirements. The candidate should be comfortable working in an unstructured & complex environment requiring out of the box thinking, logical reasoning, sound verbal & written communication skills, ability to make prompt yet well-informed decisions.

The Opportunity: The Senior Associate in SL Support Tax QR team would be required to:

• Develop subject matter expertise in RMS wide process & policies
• Identify & execute opportunities of process improvement & efficiency gains
• Continuously add value to assigned processes and develop solutions for situations that may not have been previously documented
• Take ownership of a variety of operational activities for seamless functioning of the process
• Provide feedback to the team members and help them move up the learning curve
• Manage conversations with clients and keep close checks on deliverables
• Drive behaviors, lead with examples and ensure excellent service delivery to the clients

Key Responsibilities

Technical Excellence:

• Learn the core process including but not limited to QR engagement selections, set-up of engagements in EY tools, manage access of the Tax Quality network that enables them to perform review etc.
• Take a lead on strategic projects such as quarterly & annual reporting to the Global & Regional Tax Quality network, real-time reporting to the Global Tax Quality network on PPEDs’ performance
• Use analytical skills and project management methodology and tools to deliver on assigned projects
• Complete all projects in line with the standard operating procedures and within stipulated timelines
• Facilitate and drive the processes to completion
• Perform periodic review of team’s deliverables to evaluate completeness, accuracy, and appropriateness
• Flag issues / potential process related challenges at appropriate time so that timely action can be initiated
• Experience in reporting and preparing Dashboard on Power Bi and Excels will be an added advantage.

Client Management:

• Drive business development & scope expansion conversations with Global & Regional Tax Quality network
• Responsible for addressing & resolving service delivery issues / escalations
• Drives Quality control mechanism
• Manging the stakeholder’s requirements within the defined timelines and with utmost Quality.

People Management:

• Manage performance of the team members from setting goals to assessing performance against goals to providing performance feedback
• Manage and address potential conflicts amongst the team members
• Work cohesively with the team to address their issues/concerns and maintain a positive working environment
• Ensure adherence to work-flow protocol and tools
• Coordinate training schedules for new and existing members of the team
• Coach and mentor team members for professional development and recommends training requirements to address perceived gaps
• Identify training, learning & development opportunities for the team members

Skills and Attributes for Success

• Pledge for quality of output through internal review mechanisms
• Manage day-to-day administrative issues & communicate appropriately to the customers at GDS
• Responsible for achieving customer satisfaction measures / project critical success factors

Qualification Requirements

• MBA or equivalent post-graduate degree from a reputed institute

Professional Experience

• 4-5 years of professional experience
• Exposure of handling international customers/client interaction
• Experience in managing team
• Credible experience working in a fast-moving, client-driven environment
• Attention to detail and a solution oriented approach
• Flexibility to work in business season (if required)

Soft and Technical Skill

• Well-developed analytical, interpersonal, and verbal and written communication skills in English
• Proficiency in MS Office
• Technical skills in reporting tools e.g., PowerBi etc.
• Knowledge of artificial intelligence to drive process automation

What You Can Look For

• A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
• A team which has its foundation in the core values of trust, respect, and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
• Opportunities to work with Global Executive risk management teams on strengthening and monitoring compliance framework

What We Offer:

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We serve Service Line Quality teams globally and play a vital role in identifying & mitigating Legal & Regulatory and EY policy risk in EY. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous Learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success As Defined By You: We’ll provide tools and flexibility, so you can make a meaningful impact
• Transformative Leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and Inclusive Culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs