Senior Associate - Data Analytics

The opportunity

As we continue to enhance the capabilities of our global operations teams at EY Global Delivery Services (GDS), we recognize the importance of integrating a robust CRM Operational Excellence Framework to elevate control over our processes, decision-making, and activities. This framework is crucial for supporting the growth of our business teams across different locations and for reinforcing our commitment to building a better working world.

This opportunity is about being part of a high performing CRM operation team (PACE (L1, L2 & L3) and infrastructure enablement) across CRM GDS locations and business units to identify and strengthen CRM operation as a Senior Associate.

Your role will require a proactive mindset, meticulous attention to detail, and the ability to collaborate seamlessly within a team setting. Exceptional communication skills are paramount, as you will engage with diverse stakeholders across the organization. Your contributions will be essential in maintaining EY's esteemed reputation for integrity and in cultivating a culture of excellence and compliance throughout our global operations.

At EY, we value the unique insights and contributions of our team members. We are committed to fostering a supportive and inclusive environment, offering global opportunities, cutting-edge technology, and the necessary support to help you become the best version of yourself. Your distinctive voice and perspective are integral to EY's success. We invite you to join our PACE Central Support team, contribute to our collective objectives, and build an exceptional experience for yourself, while making a positive impact on the world. With entry-level expectations, we provide a platform for you to develop and specialize in the technical aspects of Risk Management tool support.

Your key responsibilities

• Strong analytical problem-solving skills and an aptitude for learning quickly.
• Knowledge of Power BI
• Develop and maintain clear, concise reporting on KPIs measuring digital performance.
• Analyze data to identify patterns and correlations among the various data points.
•  Experience with building and deploying solutions based on Microsoft PowerApps
• Manages tasks and activities in a timely manner and is responsible for specific outcomes.
•   Plans and organizes own work and keeps others informed of status and activities.
•  Learns the firm structure, business strategies, service lines, and people of the firm.
•  Builds a network of people within RMS and across the firm.
•  Developing data models and implementing data transformations.
• Collaborating with stakeholders to understand reporting requirements and delivering actionable insights.
•  Automating workflows and business processes to improve efficiency and productivity.
•  Configuring and customizing SharePoint sites and solutions to meet organizational needs.
•  Managing permissions, content types, and metadata to ensure data governance.
•  Supporting end users with SharePoint functionality and troubleshooting issues.
•  Integrating Power BI reports and Power Apps with SharePoint for seamless data sharing and application deployment.
• Collaborating with IT teams and business stakeholders to align technology solutions with business objectives.
• Providing training and support to end users on Power BI, Power Apps, and SharePoint capabilities.
•  Keeping abreast of new features and updates in Power BI, Power Apps, and SharePoint.
• Evaluating and recommending enhancements to existing systems and processes.
•  Driving innovation by proposing and implementing new solutions to address business challenges

Skills and attributes for success

Technical attributes:

• Strong technical skills with the ability to quickly learn and effectively use various risk management tools and systems.
• Excellent problem-solving abilities to diagnose and resolve issues with risk management tools, providing practical and timely solutions.
• Meticulous attention to detail, ensuring data accuracy and thoroughness in documentation and system maintenance.
•  Clear and effective communication skills, both written and verbal, to interact with team members and provide support to tool users.
•  The capacity to analyse information and data to identify potential risks and contribute to the enhancement of risk management processes.
•  A collaborative spirit, with the ability to work well in a team environment and coordinate with onshore teams and other stakeholders.
• Flexibility to adapt to new tools, processes, and regulatory changes in a dynamic work environment.
•  Strong organizational and time management skills, with the ability to prioritize tasks and manage workload effectively.
• A commitment to ongoing learning and development in the field of risk management and a willingness to stay updated on industry trends.

Management attributes: 

•  Ability to organize and prioritize work effectively, manage multiple tasks simultaneously, and meet deadlines in a fast-paced environment.
• Demonstrating the potential for leadership through taking initiative, driving projects forward, and showing the ability to guide and mentor others.
• Sound judgment and decision-making skills, with the capacity to make informed choices that reflect both the needs of the team and the best interests of the organization.
• Adaptability to change and the ability to manage transitions smoothly, whether implementing new systems, processes, or responding to shifts in regulatory requirements.
•  A talent for fostering a collaborative team environment, encouraging open communication, and building strong relationships with colleagues.
• Competence in identifying problems, analysing potential solutions, and resolving issues in a manner that minimizes impact on the team and business operations.
•  An understanding of performance metrics and the ability to contribute to setting goals and evaluating team performance against these benchmarks.
• The ability to think strategically and contribute to the long-term planning and direction of the team's objectives and risk management strategies.

To qualify for the role, you must have

• Graduate/Master in any stream (preferred MBA-Finance, B. Com, BBA)
• Minimum 4+ years of experience working in an analytics team with a strong ability to recommend BI/Analytics solutions to stakeholders
•  Good written and spoken English communication skills.
•  End user support experience.
•  Ability to establish and maintain a high degree of confidentiality & Integrity.
• Attention to details is a must.
•  Analytical ability, decision making skills, team player.
•  Expertise in MS office tools – Excel, PowerPoint, Word.
•  Experience in a hands-on analytical role with a focus on analyzing business problems.
•  Knowledge of visualization tool like Power BI is an added advantage.
• Experience with building and deploying solutions based on Microsoft PowerApps.

What we look for

• Individuals who demonstrate integrity, accountability, and a strong commitment to ethical practices.
• Candidates with the ability to think critically, analyse complex information, and provide insightful solutions to compliance challenges.
• A collaborative mindset, with a proven track record of working effectively within a team and contributing to a positive team environment.
• Individuals who thrive in a dynamic and fast-paced environment, demonstrating flexibility and resilience in the face of change and challenges.
• Candidates who show initiative, take ownership of their responsibilities, and are motivated to go above and beyond in their role.
•  A commitment to ongoing professional development and staying current with the latest industry trends, regulations, and best practices in compliance.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.