Quality -Senior

EY GDS - Delivery Excellence Senior position

Within last decade, cost of delivery and Delivery excellence has become the most critical factors to run successful and popular businesses spread around the globe. To support such a dynamic and fast paced IT transformation industry, we are using various cutting-edge Delivery Excellence models and tools with relentless focus on automation to offer best in class and tailor-made solutions to our clients.

As a part of our global team you will be part of GDS projects as Delivery Excellence management professional. You will be involved in working on challenging problems and creating next generation delivery excellence platforms.

The opportunity

We are offering you a demanding role. You will use the most advanced Quality models to implement the newest delivery excellence solutions. This position includes possibility to interact within international environment and work with the most recognizable and influential players in Delivery Excellence space.

Your key responsibilities

• Overseeing Quality implementation and identify improvement opportunities
• Accountable to ensure quality of deliverables
• Be the first level internal Quality Control team for deliveries
• Conduct quarterly internal delivery reviews on the engagements and guide the team for delivery optimization.
• Be the Single Point of Contact on
  • Publishing monthly dashboard to leadership
  • Service delivery dashboard and reporting
  • Drive service delivery improvement initiatives
• Responsible for ensuring that respective offering’s Process, Guidelines, Checklists and Templates including Standard Operating Procedures are up-to-date and published in QMS.
• Ensure appropriate metrics dashboard is defined on project management tools for their competencies
• Implementing Agile (Scrum), Waterfall methodologies for the project teams. Enable the project teams to adapt Agile and support the teams in Agile Implementations.
• Facilitate project teams on process set up and metrics for their projects according to the scope and type of the project.
• Ensure the defined processes and procedures are compiled through Process Compliance checks and Audits.
• Plan and conduct project audits and monitor the effectiveness of process implementation at project level.
• Perform Gap Analysis and suggest improvements to the delivery teams in reference to industry standard best practices.
• Identify RED engagements, work with teams to mitigate risks
• Perform reviews and identify actions to address the gaps.
• To be a part of weekly connects with Delivery team members and govern the progress of improvement actions.
• Process Implementation and Facilitation from Project Creation to Project Closure
• Participating in the delivery status calls to monitor the status of the project closely and highlight the issues to the senior management thus helping the team in mitigating risks proactively
• Identifying right metrics and performing Metrics Analysis to meet the organization KPIs.
• Performing CSAT Analysis on the feedback received and enabling teams to score better CSAT.
• Define metrics and perform metrics analysis for all the projects being handled to further help the team in analysing the root cause and improve quality.
• Defining all the Operational Excellence Metrics and drawing actions, which help the project, achieve better customer satisfaction.
• Ensure the proactive risk management for Consulting projects on weekly basis
• Be the Single Point of Contact for all Industry quality Certifications, work with team in implementing the requirements of the certifications
• Supporting the Quality team for Organization initiatives driven by leadership like Productivity improvement, automation etc

Skills and attributes for success

• Strong communication skills and ability to collaborate with business delivery teams.
• Ability to drive process and technical audits
• Analytical thinking.
• Strong team-player and self-started attitude.
• Ability to lead diverse teams
• Ability to create quality process documentation.
• Well organized, attentive to details attitude.

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.)
• 8+ years + of experience as a in delivery and service excellence in software delivery.
• Experience in involvement of CMMi Certifications
• Exposure & Knowledge on Quality Process & Improvement tools.
• Should be able to handle Risk management and customer escalations.
• Should be able to interact across different layers within the organization.

Additionally, good to have

• Knowledge of project management tools like JIRA, TFS, Azure DevOps
• Knowledge of DevOps and automation tools
• Knowledge of Configuration Management
• Knowledge on Lean / Six sigma
• Knowledge on Managed services programs (ITIL V 4)

Ideally, you’ll also have

• Ability to define processes for teams.
• Experience in project audits and reviews.
• Ability to drive process improvement initiatives.
• Ability to analyse risks and metrics of projects.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY practices globally with leading businesses across a range of industries