Product Manager - Tax

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 Job Title: Assistant Director – SAP/ERP Product/Process Manager – Tax

Reports to:  Associate Director – MST Global Tax Product Lead

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.  [This paragraph will be a global Header in SuccessFactors and will populate automatically]

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of a joint Finance/Enterprise Technology organization called the Mercury Support Team (MST), you’ll be at the forefront of enabling innovative technologies that support our core operating processes across the Opportunity and Engagement Lifecycle and its related Finance Applications. 

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and stable operational solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

We are seeking an SAP Tax Product and Process Manager with a deep understanding of global Tax regulations, processes and procedures as well as that being highly knowledgeable in the SAP/ERP products that support them.

In this role you will be responsible for critical elements of the global operational stability of the SAP/ERP Tax application, processing and upstream/downstream integration with other global and local technical products. This includes monitoring, maintenance and resolution of systems incidents and outages as well as the ongoing successful delivery/deployment of Tax related enhancements, configurations and product releases.  Candidate must be a self-starter with significant global Tax technical, business and leadership experience.

This role will report to the Global Associate Director who leads EY’s Tax Suite of Products that support our ERP/SAP and related product set.

Your key responsibilities

Core

• Understand and document business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.
• Develop detailed functional specifications for SAP and non-SAP Tax components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
• Monitor proposed solutions / changes within the SAP product suite and beyond to ensure compliance with global and local Legal, Statutory and Regulatory Tax requirements.
• Act as the primary liaison between business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
• Oversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Lead the creation and maintenance of Tax product roadmaps that prioritizes functional enhancements and addresses critical business needs.
• Drives requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out globally with Tax implications
• Stay informed about industry trends, best practices, and emerging technologies that could influence the functional aspects of ERP components.
• Leverages feedback solicited from the 150+ global member firms into workload prioritization efforts
• Manages functional incidents and service requests through full lifecycle (through closure)
• Provides technical incident, service request, and problem tickets management oversight and prioritization
• Provides global, cross border major incident support and communicates status to the global business in a timely manner
• Oversees SLA compliance for owned workloads and re-prioritizes tickets if necessary
• Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors and reconciliations
• Analyzes batch failures/errors and summarize findings in reports to the business
• Assists with planning staffing levels across the Tax product suites and works with Tax and Global SAP leadership and HR staff to recruit, interview, hire, and employee appropriate employees
• Provide technical and operational oversight and direction to product team members
• Coach, mentor, and develop team members, including overseeing new employee onboarding and providing career development planning
• Monitor team/team member performance through developing and executing performance management and development processes, goal setting, and feedback
• Establish and maintain relevant controls and feedback systems to monitor the operation of the department

Skills and attributes for success

• Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience
• 10+ years of relevant experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP tax module as well as third-party tax engine (Onesource preferred, or Vertex) integration with SAP, as well as SAP ECC FI (Tax, new GL, AP, AR, FA), SD, MM, VIM
• Working knowledge and experience with capabilities of Onesource Reporting as well as SAP ECC and BW reporting
• Direct experience in managing Tax interfaces and Tax application operations for a global professional services organization (Big 4 experience preferred)
• Direct experience in managing global staff and associated budget
• SAP certification preferred
• History of working credibly with senior stakeholders
• Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Knowledge of Artificial Intelligence, BOT Framework and Machine learning

To qualify for the role, you must have

• Creative and self-starter mindset with strong analytical and quantitative skills to operate without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.
• Effective listening skills and display openness to other people's ideas and thoughts.
• Ability to deal efficiently with escalations, conflicts and difficult situations/people under pressure.
• Strong influencing skills to collaborate effectively and efficiently across the global firm.
• English language skills – exceptional written and verbal communication.
• Flexibility to work out of regular office hours to cater to the global organization needs.

Ideally, you’ll also have

• Prior experience working for a large, global organization with a complex environment

Education:

• Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience

Experience:

• 10+ years of relevant experience in Tax product and process management which includes at least 5 years global team management.
• Possession of a current (non-expired) professional, industry recognized certification preferred

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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