POM CoE- BOA Team - Payables Purchasing Operations Coordinator-Associate

Role Type: Payables & Purchasing Operations Coordinator

Role Rank: Associate

The opportunity

By joining GDS Program & Operations Management CoE, you will be supporting the important business enablement functions that keep our organization running strong. As an operations professional, you will work across teams both onshore and offshore to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

The Business Operations & Analysis (BO&A) team within P&OM CoE supports EY US regions and functions in their operational activities. The current open position is in the accounts payable/ purchasing support team, and the team members are required to assist in fulfilling the account payable and reconciliation of expenses related to EY US location administration and employees. Person joining the team is also required to assist in fulfilling the office supply order requirements of EY US location administration and employees. Successful candidate is expected to provide consistent responses & processing based on firm’s policies and best practices.

Your key responsibilities

• Receive and acknowledge requests assigned
• Process invoices and purchase requests with highest accuracy
• Follow firm’s guidelines and processes
• Track request process in the workflow management tool as well as other trackers maintained by the team
• Provide updates to requestors and reply to their queries in a timely manner
• Handle request volumes and maintain high quality service
• Work closely with EY Regional Business Managers, Location Managers, Client serving people, Mercury business advisors, On-shore team and Executive assistants
• Provide coverage & support to the team members to meet set timelines and in managing key deliverables

Skills and attributes for success

• Capable of engaging effectively with multiple stakeholders, understanding the objectives of their programs/initiatives.
• Interact effectively and maintain good rapport among a diverse group of team members, customers, and colleagues, demonstrating tact and diplomacy
• Interact directly with the clients to capture first level requirements for the projects/processes
• Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations
• Demonstrate best work practices within department and among other teams

To qualify for the role, you must have

• Excellent Conceptual & Analytical Skills
• Good at number crunching
• Excellent communications and organizational skills
• Detail oriented and eager to analyse and solve complex process cases
• Exceptional customer service skills, including responsiveness and commitment to quality
• Strong and highly motivated work ethic
• Ability to perform well prioritized tasks in a fast-paced environment.

Ideally, you’ll also have

• Graduate / Post-graduate degree (Ideally in Commerce/Finance streams)
• 1 to 4 years of work experience in any finance operations domain (AP/AR/GL)

Technologies and Tools

• Demonstrated intermediate level experience in MS Office suite applications (Word, Excel & PowerPoint)

What we look for

• Team player: self-driven and ability to work independently.
• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem.
• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.
• Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one’s other cultures & impact on decisions
• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one's emotions to adapt to environments.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.