Opportunity Engagement Lifecycle - Centre of Excellence - Level 2

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Opportunity Engagement Lifecycle (OEL) – Centre of Excellence (CoE) – Level 2

The Opportunity Engagement Lifecycle (OEL) Centre of Excellence Level 2 is a professional role that ensures accurate and timely completion of operational tasks across client engagements while taking full ownership of assigned activities. Working closely with Engagement Business Partners (EBPs), this role drives profitable growth and effective service delivery, advocates for process improvements, and supports change initiatives. Level 2 team members act as knowledge resources, mentor junior colleagues, and help embed new ways of working.

Three focus Pillars of the role

• Quality & Risk Management – Monitor and complete early‑stage lifecycle activities: set up engagement/controls files; complete a sub‑set of non‑judgmental PACE tasks (fill in basic components and independence consultations); draft Statements of Work (SoWs); complete Working at Risk processes; prepare NDA, Risk Memo, and Ethical Wall Agreements; and archive projects in relevant systems.
• Engagement Economics – Own tasks that support the financial health of engagements: creating pricing plans, building and updating budgets, creating engagement codes, completing Estimate‑to‑Complete (ETC) processes, and managing code closure activities.
• Working Capital – Support transactions and financial controls: process and track supplier/subcontractor payments and prepare/issue client invoices in line with engagement terms.

Your key responsibilities

• You will take full ownership of assigned tasks, coordinating with EBPs and other stakeholders to ensure timely and high-quality delivery.
• Complete tasks accurately and within agreed SLAs; mark tasks complete once fully actioned.
• Identify and advocate for process improvements to support efficient working principles.
• Act as a knowledge resource, share best practices and mentoring junior team members to build capability within the CoE.
• Liaise with stakeholders and other teams to gather necessary inputs and share relevant information as needed.
• Support change initiatives, including piloting new tools, processes, and methodologies, and helping colleagues adapt to new ways of working.
• Remain adaptable and open to shifting priorities, supporting the team in areas of greatest demand.

Skills and attributes for success

• Attention to detail and commitment to high quality.
• Co-ordination skills with the ability to manage complex tasks with accuracy and speed.
• Excellent planning and prioritisation skills to manage multiple deadlines effectively.
• Ability to exercise strong judgement – knowing when to flag issues and when to make own decisions.
• Strong numerical and data analysis skills.
• Ability to convey complex information clearly and concisely.
• Pro-active "can do" attitude, reliable team member with the ability to work effectively with others and share information readily.
• Curiosity and a continuous improvement mindset—willing to challenge the status quo and suggest better ways of working.
• Flexibility to adapt to changing processes, tools, or team priorities.

To qualify for the role you must have

• 2-3 years experience gained in an administration/project management/customer service role.
• Evidence of proficiency in Microsoft systems and databases.
• Evidence of working well in a fast-paced environment.
• Evidence of problem solving.
• Evidence of strong business writing skills.

Ideally, you’ll also have

• Project management skills demonstrating the ability to plan and prioritise work, meet deadlines and monitor budgets.

What we look for

Highly motivated, good communicators who can effectively plan and prioritise their work. You will also need to be a team player who is not only looking to enhance their own career but recognises the value in developing others and strengthening the team. We’re especially interested in individuals who are adaptable, open to change, and eager to help shape how we work, bringing ideas forward and embracing change.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. 

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