Mobile Productivity Applications Engineer

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Role name and description

Mobile Productivity Applications Engineer

The opportunity

Help shape the future of mobile experiences for our dynamic workforce. As a member of the product management team, you will oversee the lifecycle of our mobile productivity apps at EY. Your responsibilities include ensuring the quality of the apps, implementing new features, creating documentation for end users and support teams, collaborating with vendors and cross-functional teams, and managing our Intune policies and configurations as a Level 4 engineer.

Your key responsibilities

• Technical lead for mobile productivity applications and user experiences.
• Configure Intune policies for optimal performance.
• Test, troubleshoot, and support new features at Level 4.
• Document knowledge for end users and Level 1/2 support teams.
• Analyze data to improve documentation and training.
• Collaborate with vendors on feature requests and enhancements.
• Work with Information Security on security reviews and findings resolution with vendors.
• Update the product roadmap to meet organizational goals.
• Represent technical interests in project activities as the lead.
• Follow ITIL processes for incident, problem, and change management.
• Provide consultation to internal teams with onboarding line of business mobile apps.

Skills and attributes for success

• Analytical ability in supported core technologies for large user bases.
• Sound judgment and tact.
• Strong communication (oral, listening and writing), interpersonal, organizational, and project management skills in languages requested (English primary and others as needed).
• Strong teaming, organization, and time management skills.
• Excellent communication skills - written / verbal skills.
• Cross cultural awareness.
• Knowledge of ITIL method processes.
• Ability to manage strategic vendors like Microsoft.
• Willingness to share knowledge and should be able to impart virtual / hands on training to others.

To qualify for the role, you must have

• Experience with Microsoft Intune, mobile device and application management.
• Experience with iOS and Android operating systems.
• Skilled in supporting Modern Workplace tools and resources.
• Proactive and ability to operate independently.
• Ability to operate proactively and independently in a fast-paced environment.
• Ability to work UK working hours.

Ideally, you’ll also have

• Experience in managing and supporting large mobile environments.
• Testing and Quality Assurance – ensure our mobile applications meet quality and performance standards.
• Implementation of new products and/or service offerings.

What we look for 

• Five or more years of hands-on experience in Microsoft Intune, Entra, Mobile Application and Device Management with a thorough understanding of its design and architecture.
• Experience with working in a large global environment and working knowledge.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.