MENA Account Management - Supervising Associate

EY GDS Kochi - Job Description

Job Title: 

Supervising Associate (MENA Account Management)

Function:

Account Management

Sub Function:

Reports to (Job Title): AD

Job Summary:

Global Delivery Services (GDS) plays a vital role in providing efficient and effective offshore-based support for all EY service lines (Assurance, Consulting, Tax and EYP) across the globe. GDS has many centers in India and across the Globe and has over 90K people.

This role is intended to provide strategic and client relationship management support to GDS MENA SL Leaders and the Account Leader serving EY MENA practice, and to act as an interface between GDS Client Services (CS) group and onshore clients / sponsors. The responsibilities will also include co-developing and executing strategy and demand generation plan for assigned GDS CS functions in close collaboration with the GDS MENA Account Leader and CS function leaders, participating in annual business planning process and identifying new streams for revenue growth. This role would require interpreting data from multiple sources and representing it in right perspectives to articulate value proposition with impact. A consultative mindset, strong selling skills, a flair for creative marketing are prerequisites for the proposed role.

Essential Functions of the Job:

Account Management

• Develop and nurture account-centric relationships with onshore clients/sponsors and internal/external stakeholders on the basis of strong understanding of their evolving business priorities and expectations
• Account plan development and execution — co-develop and execute function-wise or customer segment-wise account plans that enable strong demand generation to achieve targets, in collaboration with function leaders/onshore clients/ GDS MENA Account leader.
• Client and market intelligence – Analyse and map the client/sponsor landscape for the assigned account(s) in terms of their Roles and Degrees of Influence, their receptivity to GDS, their business priorities/issues/challenges, their projects and pipeline, etc.
• Serve as the point of contact for account(s) to manage incoming enquiries and opportunities and maintain accountability throughout.
• Cross-sell/upsell opportunities across functions
• End-to-end management of GDS visits of onshore clients/sponsors – conceptualize themes, project-manage preparation activities, manage experience, moderate the engagement, steer resulting opportunities to closure
• Drive execution of action plans and conversion of opportunities from client visits/workshops/meetings.

Marketing

• Drive campaigns socialising GDS offerings with onshore clients/sponsors under the assigned account(s) to enable target achievements
• Conceptualize solutions/responses to problems/requirements and articulate their value proposition creatively on collaterals
• Develop and continuously update marketing material for the assigned accounts

Strategic operations

• Lead organizational projects/initiatives of strategic significance for the GDS MENA business
• Provide recommendations and actionable insights to GDS leadership on the MENA business based on analysis of data gathered from across functions
• Develop business cases/proposals of varying complexity levels as part of business planning for accounts or for strategic initiatives
• Perform periodic pulse check on strategic operations of GDS functions under the assigned account(s). Raise flags and suggest course correction plan as appropriate

Skills and Experience requirements:

• 10 years of experience in sales, pre-sales, marketing, account management, relationship management, client servicing. Experience in these with Big 4 firms will be an added advantage.
• Strong marketing skills – developing collaterals /presentations/ pitch documents and orally presenting to an audience
• Ability to influence and maintain relations with stakeholders (internal and external) across levels – from associates to the Management and Executive layer
• Very strong communication skills, good critical thinking, logical and analytical mindset
• Ability to sift through large amounts of data and provide actionable insights
• Exhibits AI awareness and working knowledge of relevant AI‑enabled tools, along with a demonstrated willingness to continuously learn, experiment, and leverage AI to improve efficiency, decision‑making,and client outcomes.
• Consultative and collaborative mindset, with the flexibility to manage multiple priorities and “wear multiple hats” as required.
• Experience working with virtual, geographically dispersed teams across offshore and onshore locations.
• Experience of working with virtual teams spread across offshore and onshore centers
• Ability to work independently as well as collaboratively within a team environment.

Supervision Responsibilities:

• Individual contributor

Job Requirements:

Education:

• Graduate – Bcom / BBA / Btech
• Post Graduate – full-time MBA or PGDM or equivalent

Certification Requirements:

• (Describe and explain any certifications and/or licenses needed or helpful to perform this job).