Learning Deployment Specialist - Supervising Associate-Global Learning Deployment Team

Learning Deployment Specialist – Supervising Associate 

Global Learning Deployment Team 

Opportunity

This role offers you the chance to become a key part of our dynamic, virtual Global Learning Deployment team, working from 20+ locations worldwide. You’ll bring new ideas and a fresh perspective to our work across EY. We offer flexible working, a multicultural and multinational environment, opportunities for travel, and best-in-class teaming and collaboration.

As a Senior Associate, you will play a crucial role in bringing learning content to life for EY professionals, helping them continuously learn and develop, and contributing to EY’s purpose of building a better working world.

Key responsibilities 

• End-to-end deployment of Global Executive learning courses and programs, through multiple delivery channels (webcasts, virtual classroom, physical classroom) and platforms (MS Teams, Zoom, etc.).
• Take care of participant management, pre-work/post-work, communication.
• Source facilitators (internal and external) and ensure they are adequately prepared for course delivery.
• Project manage larger scale and more complex learning events (virtual/physical).
• Source venues and vendors following Procurement processes and guidelines.
• Support Global deployment projects and activities.
• Support Learning Deployment Manager and Learning Deployment Lead in their priorities and execution.
• Manage stakeholder relationships by collaborating with regional program managers and learning stakeholders, providing updates through emails and monthly calls
• Supervise junior Learning Deployment Specialists in the team.
• Run learning consumption reports for multiple courses and curriculum.
• Liaise with supporting teams around learning administration.
• Take responsibility for CE and US CPE credits following relevant processes and procedures.
• Monitor consumption, costs and satisfaction for multiple courses and curriculum, provide recommendations for improvement.
• Contribute to continuous projects of simplification, automation and digitalization of the processes and procedures.
• Contribute to continuous improvement of internal practices to best-in-class deployment standards.

Technical skills

• Strong project management skills.
• Strong knowledge and application of MS Excel.
• Strong organization, time management and prioritization skills.
• Knowledge of learning deployment and administration processes an advantage.
• Knowledge and hands on experience of ServiceNow and SuccessFactors an advantage.

Business skills

• Strong communication and collaboration skills across different geographical locations and cultures.
• Ability to work effectively in a virtual environment.
• Ability to work effectively in a dynamic, fast-paced environments, with focus on delivery and high quality results.
• Ability to work on multiple projects in parallel in an organized and coordinated way.

Quality and risk management

• High performer with top working standards and ability to deliver high quality and consistency of work.
• Provide exceptional client service to stakeholders, learners, facilitators and Regions.
• Ability to identify potential risks and problems and suggest effective solutions.

Leadership skills and behaviours

• Positive and can do approach, high energy and enthusiasm.
• Growth mindset, flexibility, adaptability to change.
• Embracing teaming, collaboration, sharing.
• Creativity and out of the box thinking.
• Taking personal responsibility for a continuous learning and development, adopting new tools and technology.