Learning Deployment Specialist - Senior Associate - Milestones - Global Learning Deployment Team

Learning Deployment Specialist – Senior Associate (Milestones)

Global Learning Deployment Team 

Opportunity

This role offers you the chance to become a key part of our dynamic, virtual Global Learning Deployment team, working from 20+ locations worldwide. We offer flexible working, a multicultural and multinational environment, opportunities for travel, and best-in-class teaming and collaboration.

As a Learning Deployment Specialist - Senior Associate, you will play a crucial role in deployment of FY27 Milestones events in Europe, helping our new promotes continuously learn and develop, and contribute to EY’s purpose of building a better working world.

Milestones programs & locations:

• 9-10 November 2026, NMADP Munich (4 events), Europe West & Europe Central
• 16-20 November 2026, NMADP/NSMADP Birmingham (2 events), UKI
• 30 November-4 December 2026, NSMADP Prague (2 events), Europe West & Europe Central

Key responsibilities

• Lead the end‑to‑end participant and facilitator management for Milestones programs, ensuring cohort readiness, system setup and stakeholder alignment across all delivery activities.
• Manage participant and facilitator nomination processes in partnership with regions, confirming cohorts in line with program requirements and timelines.
• Design, launch and manage participant and facilitator registration portals, monitoring responses, following up on non‑responses and managing declines to ensure full coverage.
• Coordinate and deliver all participant and facilitator communications, providing clear, timely and consistent updates throughout the Milestones lifecycle.
• Build, review and maintain Milestones SharePoint sites for participants and facilitators, ensuring accurate access to agendas, materials, Train‑the‑Trainer content and key information.
• Assign, monitor and follow up on pre‑work in SuccessFactors, ensuring participant and facilitator readiness ahead of Milestones delivery.
• Create and manage Milestones event app content and act as a central point of contact via shared mailboxes, responding to participant and facilitator queries.
• Allocate classrooms and assign facilitator pairings, ensuring balanced experience, diversity considerations and alignment with venue capacity and program design.
• Coordinate and support Train‑the‑Trainer sessions and required facilitator accreditations, ensuring delivery readiness and quality standards are met.
• Manage CE/Calculo processes, including set‑up, facilitator briefing, attendance tracking and awarding CE credits in SuccessFactors for participants and facilitators.
• Design, launch and summarize participant and facilitator evaluation surveys, providing insights to support continuous improvement of Milestones deployment.
• Coordinate travel data collection and partner with the Cross‑Border Travel team to support visa guidance and travel processes for participants and facilitators.

Technical skills

• Fluent English spoken and written to work in an international environment.
• Strong project management skills.
• Strong knowledge and application of MS Excel.
• Strong organization, time management and prioritization skills.
• Eye for detail and diligence in quality of deliverables.
• Knowledge and hands-on experience of ServiceNow and SuccessFactors

Business skills

• Strong communication and collaboration skills across different geographical locations and cultures.
• Ability to work effectively in a virtual environment.
• Ability to work effectively in a dynamic, fast-paced environment, with focus on delivery and high-quality results.

Quality and risk management

• High performer with top working standards and ability to deliver high quality and consistency of work.
• Provide exceptional client service to stakeholders, learners, facilitators and Regions.
• Ability to identify potential risks and problems and suggest effective solutions.

Leadership skills and behaviours

• Positive and can-do approach, high energy and enthusiasm.
• Growth mindset, flexibility, adaptability to change.
• Embracing teaming, collaboration, sharing.
• Creativity and out of the box thinking.
• Taking personal responsibility for a continuous learning and development, adopting new tools and technology.

Role profile:

• Learning Deployment Specialist or consultant
• Event management specialist or consultant