Lab Technician

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Role name and description

Lab Technician

THE OPPORTUNITY
Lab technician to support end-to-end software, firmware and product testing and validation. Assists the Lab Lead with build-out and design.

Your key responsibilities

• Build, cable, configure, maintain and document lab systems, devices and test environments under the direction of the Lab Lead.
• Execute end-to-end software, firmware, configuration and product test plans and record clear, reproducible results.
• Support Microsoft Teams Rooms on Windows and Android plus enterprise AV endpoints, peripherals and infrastructure.
• Provision and reset devices using Microsoft Intune, Autopilot, Microsoft Entra ID and approved deployment procedures.
• Monitor device health, collect logs, reproduce reported defects and support technical troubleshooting and root-cause analysis.
• Maintain lab inventory, asset labels, firmware and software baselines, test accounts, spares and configuration records.
• Assist with rack, room and bench build-out, including connectivity checks and safe equipment handling.
• Raise defects with complete evidence, track retesting and help maintain test scripts, knowledge articles and operating procedures.
• Coordinate with engineering, vendors and support teams while following lab access, change and security controls.

Skills and attributes for success

• Technical diploma, degree or relevant hands-on experience in AV, IT, electronics or a related field.
• Practical troubleshooting skills and a structured approach to executing and documenting tests.
• Good written and verbal English communication and the ability to work effectively with distributed teams.
• Attention to detail, safe working practices, customer orientation and willingness to learn new technologies.
• Ability to manage multiple test tasks, shifting priorities and repetitive validation activities accurately.

To qualify for the role, you must have

• Hands-on Microsoft Teams Rooms on Windows and Android deployment, configuration and lifecycle support.
• Enterprise AV systems installation, integration and troubleshooting, including cameras, microphones, speakers, displays, DSPs and control devices.
• Windows and Android device troubleshooting plus basic Microsoft 365 administration awareness.
• Microsoft Intune device management, Autopilot provisioning and Microsoft Entra ID fundamentals.
• Basic networking knowledge including TCP/IP, VLANs, DNS, DHCP and device connectivity.
• PowerShell fundamentals for device checks, log collection and repeatable tasks.
• Experience using monitoring and management platforms such as Teams Admin Center, Control Hub, Poly Lens or Neat Pulse.
• Ability to follow test plans, capture evidence and maintain accurate inventory and configuration documentation.

Ideally, you’ll also have

• Azure Administration knowledge aligned to AZ-104 concepts.
• Azure Monitor and Log Analytics exposure.
• Power Automate, Logic Apps or Microsoft Graph API familiarity.
• Python or scripting experience for test automation.
• ServiceNow incident, request and asset-management experience.
• AV industry certification such as CTS or relevant Crestron training.
• Experience with secure print, smart lockers or workplace spaces technology.

What we look for

• We’re looking for a dependable, curious and detail-oriented technician who enjoys hands-on testing, follows disciplined processes and communicates defects clearly.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. In GDS, you will collaborate with EY teams on challenging projects and gain access to an expanding ecosystem of people, learning, skills and insights throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: You’ll have the tools and flexibility to make a meaningful impact, your way.
• Transformative leadership: You’ll gain the insights, coaching and confidence to help build the leadership capabilities the world needs.
• Diverse and inclusive culture: You’ll be empowered to use your voice and help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.