L And D VTH Oceania TD Learning Insights Consultant - Supervising Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Overall Position Purpose

• The Learning Insights Consultant will be instrumental in shaping how we design and measure our EY learning and learner experiences. 
• As a Learning Insights Consultant, you will be responsible for supporting the evaluation, measurement and reporting on the effectiveness of our learning and development initiatives across the firm.  
• They will keep abreast of the latest methods to collect learning data and insights for improved learning experiences, fostering a culture of continuous learning and professional development throughout the organization.
• Working closely with the Learning Insights and Technology Manager, and Learning Experience Coordinator, this role is responsible for:
• Collect, analyse, and report on learning data, including learning engagement metrics, learning feedback, and learning outcomes across various touchpoints.
• Create intuitive and impactful data visualizations using tools such as Power BI, PowerPoint and Excel to enhance data interpretation and decision-making.
• Partner with internal stakeholders to identify learning needs, design learning programs, and improve learning outcomes.
• Provide insights and based on learning analytics to improve the effectiveness of learning programs and solutions.
• Develop and maintain processes for consistent and scalable data collection, analysis, and reporting.
• Automate data collection and reporting processes to improve efficiency and accuracy.
• Stay current on the latest in learning research and innovation, bringing industry best practices and emerging trends into our learning environment.
• Utilise AI-driven analytics and Power Automate to streamline workflows and integrate various data sources.
• Researching best practice learning insights, benchmarks, and methodologies to inform our EY learning insights practices 
• Working closely with the learning experience and technology teams and learning & development teams to ensure insights are translated into viable learning solutions and ROI data

Major responsibilities/duties

• Design, develop and manage learning evaluation and measurement strategies that gauge the effectiveness of learning interventions and solutions.
• Collect, analyse, and report on learning data, including learning engagement metrics, learning feedback, and learning outcomes across various touchpoints.
• Partner with internal stakeholders to identify the learning needs, design learning programs, and improve learning outcomes.
• Provide insights and deliver recommendations based on learning analytics to improve effectiveness of learning programs and solutions.
• Develop and maintain processes for consistent and scalable data collection, analysis and reporting.
• Stay current on the latest in learning research and innovation, bringing industry best practices and emerging trends into our learning environment.

Objectives/measures
The key performance measures include:

• Learner engagement scores
• Feedback scores
• Innovation in training approach 
• Program improvement 
• Learner knowledge retention
• Business impact scores 
• Meeting deadlines
• Data accuracy for interpretation 
• Accessibility of reports and dashboards 
• Client satisfaction and participant experience 
• Additional activities and learning and development objectives should be set and reviewed with your Counsellor on a cycle basis as per LEAD

Day-to-day challenges
You will need to remain agile and adapt to changing requests from the business, whilst ensuring you are creating best in class learning experiences.  You will be required to manage competing priorities, varying content focus areas and multiple deliverables in this role. Other challenges may include:

• Balancing accessibility, priorities, and quality of training data 
• Managing time and business process requirements
• Teams and participants resistance to adopting new ways of learning feedback and measurement

Qualifications, knowledge & experience
Qualifications and experience

• Proven experience in the Learning & Development field, preferably in a similar role.
• Knowledge and experience in learning analytics, measurement methodologies and data analysis.
• Excellent analytical, problem-solving, and decision-making skills.
• Outstanding communication and presentation skills.
• Ability to manage multiple projects concurrently.

 
Knowledge 

• Advanced IT skills – Microsoft Office 365 suite – especially MS Excel and Power BI 
• Minimum 1 year experience working in data analytics in a learning function. 
• Degree in Data Analytics or equivalent
• Experience in automating data collection and reporting processes.
• Desirable experience with AI-driven analytics and the use of Power Automate.

Expectations
The following EY firm wide role and expectations information apply to this role:

• LEAD CBS Global Rank Expectations at a Supervising Associate rank. 

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.