IAM Operations - Coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

IAM Operations - Coordinator - Application and Tool Support

Today’s world is fuelled by vast amounts of information, which means that data is even more valuable than ever before. Protecting data and information systems is central to doing business, and therefore everyone in EY Information Security has an important role to play. Join a global team of almost 900 people who collaborate to support the business of EY by protecting EY and client information assets! Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond when things go wrong. Together, the efforts of our dedicated team help protect the EY brand and build client trust.

Within Information Security we blend risk strategy, digital identity, cyber defence, application security and technology service solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through secure solutions and information systems.

The opportunity

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 400,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.

We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry!

Your key responsibilities

IAM Application and Tool Support Coordinator drives operational activities to ensure the activities for the IAM-Identity Operations meet Information Technology (IT) and Identity and Access Management (IAM) operational requirements, standards, policies and quality controls.  The role supports the use of Industry or vendor recognized frameworks and tools to perform assigned directives aligned to IAM Services goals. The role is generally guided by the IAM Application and Tool Support Lead, acts as counselor, and collaborates with peers across IAM and EY Technology functions to manage day to day work within the team.

• Manage internal operations and evaluate all support procedures to ensure alignment with all applicable standards and policies.
• Coordinate with relating teams and perform troubleshooting on identity data to identify, analyze and resolve issues.
• Collaborate with team members to identify, analyze and resolve data and process issues
• Drive the priority and time management of team efforts to support/resolve assigned activities and communicate results and findings to end users and management as necessary.
• Establish and maintain partnerships with other stakeholders/departments to ensure alignment of goals and objectives for high quality service delivery.
• Operate ad hoc or reusable agents, scripts and reports developed by EY and third parties
• Lead and contribute to delivery of solutions that drive standardization, automation and consolidation/centralization in support of other operational teams and customers
• Create and execute employee training (including knowledge transfer through documentation and learning sessions)

Skills and attributes for success

• Superb analytical and research skills with ability to comprehend complex data sets.
• Ability to perform under pressure, executing multiple tasks in a fast-paced environment.
• Demonstrate integrity, adaptability and flexibility in working style
• Critical-thinking and attention to detail; Strong multi-tasking capabilities with exceptional skills to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Good understanding of key performance indicators relevant for the role.
• Time management skills to prioritize own and team member workload and work through assignments and activities with efficiency and minimal supervision
• Basic consultative skill to effectively questioning and conduct core issue analysis, select and apply appropriate standards, methods, tools and applications to independently resolve complex incidents and problems.
• Solid advanced interpersonal skills to deals effectively with individual, group, or situational conflicts through direct interaction with end users.  Able to support peers within IT teams in collaborative activities as well as effectively support training and mentoring assignments to IAM Administrators and others as needed.
• Excellent written and oral communication skills in the English language to effectively work with end users, IT peers and stakeholders globally.
• Advanced Excel skills for data analysis, basic understanding in creating dashboards, reports, and data models using Power BI to design and develop applications using Power Apps.

To qualify for the role you must have

• Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
• Approximately 5 to 7 years of Identity Provisioning, Security Administration, or Compliance Management experience in support of IT products and services.
• Working knowledge of large IT organization operations with experience in IAM including related technologies, access control, request-authorization frameworks and best practices.
• Advanced knowledge of Microsoft’s Active Directory and basic knowledge of MS Outlook/Exchange, Teams, SailPoint IIQ and Windows File Share access to support user/group provisioning and effectively troubleshoot/resolve core user identity and access issues.
• Interest in AI (particularly MS Copilot) and machine learning applications in data analytics and knowledge in basic programming (e.g., PowerShell, Python, R) are advantageous.

Ideally, you’ll also have

• ITIL Certification and experience using ServiceNow support workflows
• Advanced knowledge of EY’s desktop environment (PC applications, standard software, mobile devices, network, servers and general connectivity) as well as security access functions.
• Basic knowledge on Azure AD, Forefront Identity Management (FIM) / Microsoft Identity Manager (MIM), Active Directory Federation Services (ADFS), SAML, web Single Sign-on (SSO)

What we look for

We’re looking for someone who can collaborate globally with different regions and cultures. Problem-solves, thinks creatively and has an open mind to new insights. Focus on customer service and building positive relationships with colleagues both across teams and globally. A highly motivated, diligent, and driven individual who seeks development and improvement opportunities and deliver quality services.

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
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