GOH Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

The Candidate will be part of the team which will work with the wider Real Estate Services Group and RETI team. The profile calls for a smart, efficient and intellectual individual who can prioritise, multitask, and have strong analytical skills. Additionally, they should be able to successfully interact with the clients and provide ad hoc data in a timely manner. This also includes having a innovative mindset and assist in identifying and implementing process efficiency and/or automation to avoid mundane tasks.

Your key responsibilities

The associate would be required to work in a team environment in delivering the needs of the Global customers in supporting the global Visual Communication system. The task includes attending to tickets, support/work independently in tool deployments, technical & configuration support.

• Work with the team to implement and deliver deployment projects
• Learn the system(s) in detail and attend to admin support queries
• Perform data integrity checks
• Assists in coordinating, along with the Technical Team, the delivery of product updates and enhancements
• May act as primary escalation point on product or service related issues
• Relationship building with key stakeholders
• Clear understanding and definition of customer requirements, liaising at ease with the customers in terms of job receipts, complaints, reporting and reviews
• Ensuring that key commitments of the customers and SLAs are always on track
• May update end user documentation and training material, as assigned.
• Helps in providing subject matter knowledge during workshops and other training sessions

Skills and attributes for success

• Essential           
• MS Office Tools, Basic administration & project management skills

Desirable       

• BI tools, analytical tools

To qualify for the role, you must have

• Reporting Skills
• Well Versed with Microsoft applications such as Excel, Word and PowerPoint
• Should have basic knowledge in MS Excel
• Ability to summarize and present information to the Global Leaders
• Ability to work under pressure, flexibility and positive attitude to  challenge would be added advantage
• Process Ad-hoc requests in a timely manner

Administration and organization

• Enjoys problem solving
• Able to prioritize effectively
• Strong project management skills
• Comfortable using IT database systems

Ideally, you’ll also have

• Interpersonal skills
• Excellent written and oral communication skills
• Strong team player comfortable working collaboratively with others
• Must be able to work virtually, and independently
• Able to be diplomatic when dealing with clients
• Flexibility
• Respond well to deadlines & work outside of normal hours when required
• Comfortable working on a number of activities concurrently
• Able to work in a rapidly changing environment and prioritize accordingly

Key attributes

• Professional and diplomatic communicator
• Quality focused and takes pride in paying attention to detail
• Self-starter, who can manage with minimal direction
• Able to interact with senior management
• Extremely organized and enjoys administration
• Able to work in a team arrangement

Technologies and Tools

• EMS Client desktop
• EMS Client UAT
• Condeco WebApp
• Reserve FloorPlan Config
• MS Office
• BI Tools

What we look for

Someone who can manage a number of activities, with strong multitasking, prioritization, organizational, time management skills, well versed in client interactions and expertise in Microsoft office tools and Teams applications. Strong team player and comfortable working collaboratively with others and Able to interact with senior management. This also includes having a innovative mindset and assist in identifying and implementing process efficiency and/or automation to avoid mundane tasks.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. (Example)
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.