GMS-Staff-Saviynt

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Global Managed Service – Identity and access Management – Staff
The Staff Resource for Saviynt Operations will support the maintenance of Saviynt's Identity Governance and Administration (IGA) solutions. This role involves working under the guidance of senior consultants to ensure the effective operation of identity and access management systems for our clients.

Key Requirements / Responsibilities:  

• Help troubleshoot issues related to Saviynt operations and escalate complex problems to senior staff.
• Collaborate with team members to document processes and maintain operational documentation.
• Engage in continuous learning to stay updated with Saviynt features and identity management best practices.
• 1-2 years of experience in identity and access management or related fields.
• Experience in working on any IAM engagements providing application support.
• Provide Level 2 and Level 3 Saviynt support for the system within agreed service levels.
• Ability to work independently, adapt quickly, and maintain a positive attitude.
• Troubleshoot and maintain user onboarding workflows and role provisioning.
• Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the service area.
• Ability to perform Root Cause Analysis and suggest solutions to avoid errors.
• Good understanding of Identity and Access Management with all the lifecycles.
• Must have a clear understanding of the concepts of Identity Management and end to end information on workflow. 
• Worked on different types of connectors, Workflows Attestation ARS and Analytics.
• Worked on different types of Attestation Certification.
• Understands of below IGA concepts:
  • User Lifecycle Management, Provisioning, and Reconciliation
  • Auditing, Reporting, and user activity Monitoring
  •  Access Certification
  • SOD
• Java/J2EE and knowledge on SQL
• Strong communication skills, both verbal and written
• Support onboarding of application and platform users.
• Work involves day to day health check, incident support (as per defined scope and levels), e-mail support, tool upgrades and monitoring of systems, reporting the status and working with Development and QA teams to help them fix the issues.

Qualifications:Education:

• Bachelor's Degree required.

        
Skills Expertise

• Good soft skills i.e., verbal & written communication and technical document writing 
• Prior experience working in remote teams on global scale.
• Customer orientation skills
• Scripting knowledge

Work Requirements:

• Willingness to work in shifts as required.

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