GDS Alliances Operations Specialist - NVIDIA Alliance-Assistant Director

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Job Title: GDS Alliance Operations Specialist

Job Span: NVIDIA Alliance

Function: GDS ES Growth & Innovation

Skill Level: High

Sub Function: Alliances Partner Operations CoE

Job Summary:

The GDS Alliance Operations Specialist (NVIDIA Alliance) will operate from the GDS Alliances Partner Operations CoE and provide managerial leadership across operations, governance, stakeholder engagement, reporting, content management and execution enablement for the NVIDIA Alliance within the broader Global Alliances and Ecosystem Relationship Enablement function. The role will partner with alliance leadership to shape and run an effective, insight-led and scalable operating model; translate strategic priorities into executable plans; oversee cross-functional workstreams; strengthen controls and performance discipline; and drive timely delivery of NVIDIA alliance initiatives across sell, build and deliver motions. The incumbent will engage senior alliance, market, finance, contracts, training, BMC and enablement stakeholders, provide direction and oversight to operational contributors, improve data and reporting quality, lead process transformation and champion responsible automation and AI-enabled solutions that enhance decision-making, productivity and business outcomes.

Essential Functions of the Job:

• Lead the operating rhythm and PMO for the NVIDIA Alliance, translating strategic priorities into integrated plans with clear outcomes, owners, milestones, dependencies, risks and governance mechanisms.
• Own the development of executive insights, dashboards and performance narratives covering sales, pipeline, opportunity tagging, partner-sourced and co-sell activity, GTM wins, book-of-business movements, partner program measures and other critical indicators; identify trends and recommend corrective actions.
• Design and lead governance for leadership meetings, QBRs, planning forums and operational reviews, ensuring high-quality agendas, decision-ready materials, effective facilitation, documented decisions and disciplined closure of actions.
• Act as a trusted operations advisor to NVIDIA alliance leadership, anticipating business needs, framing options, escalating material risks and enabling informed decisions across global and regional stakeholders.
• Oversee alliance knowledge and content management, including SharePoint assets, leadership presentations, internal communications and enablement materials, establishing standards for quality, consistency, relevance, findability and adoption.
• Direct collaboration with Brand, Marketing and Communications teams on alliance messaging and content, ensuring alignment with strategic priorities, stakeholder expectations, EY standards and NVIDIA partner program requirements.
• Provide managerial oversight of NVIDIA partner tools, portals and operational processes, including access governance, issue resolution, adoption, certification and skills currency, training coordination and tool administration.
• Lead operational governance for NVIDIA Market Development Funds and alliance investments in partnership with finance, legal and enablement teams, overseeing planning, tracking, compliance, quarterly reviews, documentation, claims readiness and issue remediation.
• Oversee NVIDIA alliance contract and compliance workstreams, including localization of global agreements, program documentation, partner distinctions and specialization requirements, working with the
• Ecosystem Contracts team and business stakeholders to manage risks and dependencies.
• Sponsor and deliver strategic projects with onshore NVIDIA alliance leaders across transformation, stakeholder engagement, offerings, marketplace coordination, events, sponsorships, training and other priority initiatives.
• Lead the simplification, standardization and control strengthening of alliance operations through operating-model design, process mapping, SOPs, service measures, issue analysis, data-quality improvement and reusable playbooks.
• Develop and execute an automation and responsible AI roadmap for alliance operations, prioritizing use cases that reduce manual effort, improve reporting speed and quality, strengthen follow-through and enable scalable service delivery.
• Manage senior stakeholder expectations, service commitments and communications across global and regional teams; resolve competing priorities, influence without direct authority and maintain strong partnership and service outcomes.
• Provide direction, coaching and quality oversight to team members and contributors supporting NVIDIA alliance operations, promoting accountability, capability development, collaboration and continuous improvement.
• Establish performance measures and service-level expectations, monitor delivery health and capacity, and drive timely intervention where outcomes, controls or stakeholder experience are at risk.

Knowledge and Skill Requirements:

• Deep understanding of alliance, ecosystem or partner program operations in a professional services, technology, consulting, shared services, GCC or global capability center environment; knowledge of
• NVIDIA, accelerated computing, AI platforms, enterprise technology or digital transformation ecosystems is strongly preferred.
• Strong commercial and operational acumen across sales, revenue, pipeline, opportunity lifecycle, GTM motions, co-sell and referral activity, partner program metrics, distinctions and specializations, with the ability to convert complex data into executive insights and recommendations.
• Advanced program and portfolio management capability, including operating-model design, prioritization, governance, financial and resource oversight, risk management, dependency resolution and delivery across multiple concurrent workstreams.
• Demonstrated leadership and people-management capability, including setting direction, delegating effectively, coaching contributors, reviewing quality, managing performance and building an accountable, inclusive and high-performing team environment.
• Strong executive stakeholder management and influencing skills, with the confidence to challenge constructively, negotiate priorities, manage ambiguity and build trusted relationships across senior, cross-functional and multi-geography stakeholder groups.
• Advanced proficiency in Microsoft Excel and PowerPoint; strong working knowledge of Power BI, Power Automate, SharePoint, workflow tools and other reporting, collaboration or knowledge-management platforms is desirable.
• Proven capability in operational excellence and transformation, including process redesign, SOP and control development, service measurement, audit readiness, root-cause analysis, change adoption and sustained issue resolution.
• Ability to build a practical automation roadmap and apply responsible generative and agentic AI concepts, Copilot-style tools and digital workflows to improve productivity, insight generation, knowledge management and stakeholder experience.
• Excellent written and verbal English communication, executive presence, business writing and narrative-building skills, with the ability to develop clear, persuasive, leadership-ready materials from complex or incomplete inputs.
• Strong analytical judgment, structured problem solving, research capability and attention to detail, with the ability to balance strategic perspective and hands-on execution.
• Extensive experience operating in virtual, matrixed and multi-geography environments, demonstrating cultural sensitivity, sound judgment, collaboration discipline and a global mindset.
• Knowledge of EY and GDS operations, organization structure, operating model, management information systems and independence concepts for internal candidates; equivalent Big 4, consulting, technology-alliance or global business-services experience for external candidates is preferred.

Job Requirements:

Academics:

• MBA, postgraduate qualification, or equivalent professional experience preferred.
• Bachelor’s degree required; degree in business, technology, engineering, commerce, or a related discipline preferred.
• Project/program management certification, process improvement certification, or relevant alliance, partner program, NVIDIA, technology partner or enterprise software certification would be an added advantage.
• Relevant certifications or digital badges in generative AI, responsible AI, AI-enabled productivity, prompt engineering, automation, analytics, or Agentic AI concepts would be highly desirable, particularly where they demonstrate practical application in business operations, reporting, process improvement, knowledge management, or stakeholder enablement.

Experience:

• 12+ years of progressive, relevant experience in alliance operations, program or portfolio management, business operations, sales/GTM enablement, ecosystem management, consulting operations, technology partner enablement or enterprise technology partner operations; meaningful exposure to NVIDIA or a comparable strategic technology alliance is strongly preferred.
• Demonstrated managerial experience leading complex, cross-functional programs and operational teams or workstreams, with accountability for priorities, governance, service quality, risks, stakeholder outcomes and continuous improvement.
• Proven experience advising and influencing senior stakeholders in a global, matrixed environment, including executive reporting, decision support, issue escalation and coordination across alliance, sales, finance, legal, marketing, learning and enablement functions.
• Substantial experience in performance reporting, dashboarding, business insights, content development, process transformation, automation or operational excellence, with evidence of measurable improvements in efficiency, control, data quality or stakeholder experience.

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