Employee Relations Associate- Contractual

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Job Description: Associate – Employee Relations (Contract) 

Role : Associate – Employee Relations (Contract)

Function Description:

The Employee Relations (ER) function is a Centre of Excellence within the Talent organisation of EY Global Delivery Services (GDS). This contract role provides day-to-day support to the ER Lead and team by assisting with investigations, managing assigned low-severity cases, keeping case records current and completing routine ER administrative activities. The role works within defined procedures and promptly escalates sensitive, complex or higher-risk matters to the ER Lead.

Job description:

• Assist the ER Lead and ER team across investigations by supporting case intake, preparing investigation plans and timelines, scheduling interviews and coordinating with relevant stakeholders.
• Gather, organise and review relevant documents and evidence; prepare interview questions; take accurate interview notes; maintain evidence logs; and draft factual case summaries for review by the ER Lead.
• Independently manage assigned low-severity and routine ER cases in accordance with approved policies, standard operating procedures, service-level expectations and guidance from the ER Lead.
• Conduct initial fact-finding, coordinate discussions, document employee and stakeholder inputs, follow up on open actions and prepare closure documentation for low-severity matters.
• Recognise and promptly escalate matters involving higher severity, legal or reputational exposure, retaliation concerns, safeguarding issues, conflicts of interest or any other complexity beyond the agreed scope.
• Perform ER operations, including opening and updating cases, monitoring ageing and turnaround time, maintaining trackers and dashboards, coordinating documentation and approvals, and supporting timely case closure.
• Maintain complete, accurate and audit-ready case files, ensuring all records are stored and handled in line with confidentiality, privacy and information-security requirements.
• Prepare standard correspondence, meeting records, case updates, reports and other ER documentation using approved templates and review protocols.
• Compile routine case data, check trackers for missing or overdue updates and provide regular status information to the ER Lead.
• Maintain standard templates, checklists, investigation files and process documents, and complete other routine ER administrative tasks assigned by the ER Lead.

To qualify for the role, you must have:

• Good written and verbal communication skills, with the ability to prepare clear, factual and well-structured case documentation.
• Strong attention to detail, organisation and follow-through while managing multiple cases and operational tasks.
• Basic understanding of employee relations principles, workplace policies and Indian employment law is desirable.
• Ability to handle sensitive information with discretion, maintain confidentiality and demonstrate professional judgement.
• Ability to remain neutral, listen carefully, ask structured questions and distinguish facts from assumptions.
• Ability to work within defined processes, recognise the limits of delegated authority and escalate risks in a timely manner.
• Proficiency in Microsoft Excel, Word and PowerPoint; experience with HR or case-management systems is an advantage.
• A collaborative, service-oriented approach and the ability to work effectively with the ER Lead, Talent teams and business stakeholders.

Qualifications

• Master’s degree in human resources, Business Administration, Law, or a related field.
• 0-3 years of experience in Human Resources, Employee Relations, Employee Engagement, or a similar role.
• Basic understanding of employment laws and workplace policies is desirable.
• Good written and verbal communication skills.
• Strong attention to detail and documentation skills.
• Ability to handle sensitive information with confidentiality.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Ability to work effectively in a team environment and manage multiple tasks.

Skills

• Organization and record management
• Communication and interpersonal skills
• Analytical and problem-solving abilities
• Confidentiality and professionalism
• Stakeholder coordination

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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