EY - GDS Consulting - AI Enabled Automation - Kore Ai - Senior

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY-Consulting – AI Enabled Automation – Senior  - Kore.AI

We are in pursuit of a Conversational AI Expert with a track record of excellence in Kore.ai and Microsoft-based chatbot platforms, including Copilot Studio (formerly known as Power Virtual Agents). The ideal candidate will possess a robust portfolio demonstrating hands-on experience in crafting, evolving, and implementing chatbot applications that engage users in a natural and intuitive dialogue. The role demands not only technical prowess but also a keen analytical mind and the capacity to write sophisticated Python and GenAI code.

Responsibilities:

• Design and develop advanced conversational AI solutions using Kore.ai, Microsoft chatbot platforms, and Copilot Studio.
• Write and maintain high-quality Python and GenAI code.
• Integrate chatbot applications with various APIs, backend systems, and cloud services, particularly Azure AI Services.
• Work closely with cross-functional teams to gather user requirements and provide AI-driven conversational experiences.
• Perform testing and debugging to ensure the highest level of functionality and user experience.
• Keep up-to-date with the latest trends and advancements in conversational AI, cloud computing, and Azure AI Services.
• Offer technical leadership and mentorship to junior developers.

Requirements:

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or related field.
• Proven experience with Kore.ai and Microsoft chatbot platforms, including Copilot Studio.
• Strong programming skills in Python and familiarity with GenAI code.
• Understanding of Natural Language Processing (NLP) and machine learning techniques.
• Experience with RESTful APIs and web services integration.
• Good to have: Knowledge of cloud computing and Azure AI Services.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both written and verbal.
• Ability to work both independently and as part of a collaborative team.
• 3-5 years of Experience

This role offers an excellent opportunity for a seasoned professional who is passionate about AI technology and customer service innovation, and are ready to make a significant impact in a cutting-edge technology environment.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.