EWFS-Talent Consultant Coordinator-Performance TS-Supervising Associate

Talent Consultant Coordinator – Europe West

Talent Consulting VTH Leader (Associate Director – 62)

Job Summary:

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.

Virtual Talent Hub (VTH) for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering non-repetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transnational scope.

Talent Consulting VTH supports a specific Region and acts as part of the extended Region Talent Consulting team.

VTH works in a fully integrated way with onshore colleagues participating in meetings, projects and planning activities as part of one team. The Team supports the region in performing operational and administrative tasks to allow the onshore team to focus on consultative and strategic activities based on the priorities of the Region.

This role will directly work with the Region Service Line Talent team and provide full support on reporting, stakeholder management, communications, PMO activities and general administrative tasks. This position ensures smooth operations support. Should have a professional attitude to deal with highly confidential and sensitive information. Ensure being compliant with Data Privacy and Protection within local, regional, and global guidelines. Adapt to a constantly changing legal framework and growing business environment.

Applications Used: SuccessFactors Report Centre, People Insights, EY People Pulse, Regional SharePoint sites, Power BI Dashboards etc.

Essential Functions of the Job:

Responsibilities:

Reporting and Macro Support:

• Production of regular reporting requirements (as determined by the relevant Service Line) on turnover, exit interviews, diversity and inclusion, mobility, and other talent metrics. Provide analysis and insights for presentation to leaders.
• Use the available reports to perform regular checks and administer corrections on key Talent related frameworks to support the SL leaders with people management.
• Production of bespoke reporting on requests, such as comparing diversity and inclusion metrics to the SL targets and completion rates for key learning and development courses.
• Support the deployment of cross-country and cross-SL projects and initiatives by:
  • Preparing presentations to position the project with key stakeholders
  • Identifying key milestones
  • Engaging relevant stakeholders in the delivery phase
  • Tracking and reporting
• Support the year-end and annual compensation review processes including, but not limited to:
  • Leadership Review Workbook (LRW) mapping
  • Data validation and cross-checking of relevant workbooks such as promotion lists, payroll upload files and consolidation workbooks
  • Attendance and support in review meetings to help drive the process and capture all minutes and data
  • Bonus process facilitation (outside of regular YER cycles) including production of letters and follow up with Leaders
• Support the EY People Pulse delivery within the Service Line including, but not limited to:
  • Monitor participation rates on behalf of the Service Line and provide regular updates
  • Production and distribution of Service Line specific communications to encourage participation and update leaders
  • Review and analysis of results, including presenting different cuts of the data in PowerPoint format to highlight trends and key areas of focus
  • Facilitate discussions with leaders on the results and improvement areas
• Support the quarterly LEAD cycles on behalf of the Service Line including, but not limited to:
  • Prepare LEAD reporting (including for PPEDD) to provide insights into feedback request rates, feedback response rates and Counsellor checklist completion
  • Production and distribution of Service Line specific communications to remind teams of key cycle activities and dates

Stakeholder Management & Communication:

• Act as an intermediary between the Service Line Leaders and other areas of Talent, including the People Team, TST and Mobility, to facilitate key processes such as transfer processes, visa and relocation assistance, and following up on requests.
• Produce and distribute relevant communications to the business in support of Talent or Firmwide initiatives, including preparing communications on behalf of leaders to be sent to the Service Line or targeted groups.
• Key contact for leaders on administering Talent processes, such as Core HR, providing support and education to promote the self-service availability and model.

General Administration:

• Support ad hoc Talent processes unique to the Service Line.
• Coordinate and support regular and ad hoc Talent meetings or Service Line specific events, including invitation management, facilitation and minute taking.

Knowledge and Skills Requirements:

• Intermediate to advanced skills in Microsoft Office, particularly Excel, PowerPoint and Outlook
• Strong attention to detail and data administration and analytics skills, with a focus on working with large quantities of data from various sources
• Possess the ability to communicate with stakeholders at all levels to provide clear and concise information in both written and verbal formats.
• Time management and the ability to deliver in a fast-paced environment with competing priorities
• Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints.
• Excellent client service skills, networking, and relationship development skills
• Ability to be successful in a virtual team environment, working with limited supervision

Job Requirements:

Education:

• Bachelor’s degree, preference will be given for those with HR Specialisation

Experience:

• Minimum of 4 years of progressive experience in HR or related field at a coordinator or administrative level
• Demonstrated experience working with different stakeholders with competing needs
• Working in international and diverse environments