Data Product Support Analyst - Senior Associate

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Data Office Support Analyst

Summary:

The Data Office Support Analyst serves as the primary point of contact for support, adoption, and operational enablement of data products, data services, and third-party solutions within the firm's Data Office ecosystem. The role acts as a liaison between business stakeholders, Product Owners, Category Managers, Data Office teams, Technology teams, Vendors, and end users to support product adoption, operational excellence, and a seamless user experience.

The role requires strong analytical, communication, stakeholder management, and problem-solving skills, along with an interest in data, emerging AI technologies, and continuous improvement. The successful candidate will support business users, contribute to product adoption, and help drive the successful delivery of strategic data initiatives.

Opportunity Description:

As a Data Office Support Analyst, you will play a key role in supporting and enabling the firm's data product ecosystem. You will work closely with a broad network of stakeholders including business users, vendors, technology teams, and product leaders to ensure effective product support, successful onboarding of new solutions, and strong user adoption.

You will help users navigate data products and third-party solutions, coordinate communications and change management activities, support product launches, and contribute to operational excellence through process improvements and knowledge management initiatives.

Your key responsibilities:

Product Support & User Assistance

• Serve as the primary point of contact and fi rst-level support for product-related inquiries across the firm.
• Analyze, understand, and respond to user queries related to data products, datasets, and third-party vendor offerings.
• Troubleshoot issues, provide guidance, and ensure timely resolution or escalation of support requests.
• Maintain a high standard of customer service and user experience.

Third-Party Product Knowledge

• Develop a strong understanding of third-party products, datasets, and services available through Data Explorer.
• Build expertise in vendor solutions, including product functionality, use cases, licensing models, and business value.
• Stay informed about vendor product updates, enhancements, and marketplace developments.

Product Change Management & Communications

• Lead communication and awareness campaigns related to third-party product changes, upgrades, migrations, or decommissioning activities.
• Coordinate user outreach, training, and product adoption initiatives.
• Prepare communication materials, FAQs, knowledge articles, and user guidance documents.

Stakeholder & Vendor Coordination

• Act as a bridge between Category Managers, Vendors, Internal Leadership, Technology Teams, and End Users.
• Facilitate discussions, workshops, and governance meetings to align stakeholders on action plans and product strategies.
• Drive collaboration to ensure successful product onboarding, launches, and change initiatives.

Product Launch & Implementation Support

• Support the end-to-end onboarding and launch of new data products and vendor solutions.
• Coordinate readiness activities including stakeholder alignment, communications, documentation, and user enablement.
• Monitor launch progress and proactively address risks or roadblocks.

Operational Excellence

• Maintain support documentation, process guides, and knowledge repositories.
• Track support metrics, recurring issues and automation opportunities to drive data-driven decision-making
• Identify and contribute to continuous process improvements, including AI-driven automation and workflow optimization, to enhance product support and service delivery.

Required Skills & Experience

Core Competencies

• Strong customer service and support mindset.
• Ability to quickly comprehend business and product-related queries.
• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship-building capabilities.
• Ability to manage multiple priorities in a fast-paced environment.

Stakeholder Management

• Experience coordinating across business teams and senior leadership.
• Strong facilitation and meeting management skills.
• Skilled in driving stakeholder alignment and building consensus to support successful outcomes and organizational priorities.

Project & Change Management

• Experience supporting product launches, onboarding activities, or organizational change initiatives.
• Ability to plan and execute communication campaigns and user engagement activities.
• Strong organizational and problem-solving skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.  

We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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