Data Office - Customer Service And Technical Support

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Project Coordinator

The opportunity

We are looking for Project Coordinator, who will be responsible for managing end to end Customer Service & Technical Support for a large program, and performs activities related to PM domain. As part of this team, you will manage with consistent and high-quality services to key stakeholders across verticals / business segments.

Your key responsibilities

• Understanding the Support Role
  • Ability to provide responsive and effective customer service.
  • Familiarity with the responsibilities of a support analyst.
• Customer Service Excellence
  • Knowledge of best practices for handling queries and resolving issues.
  • Strong communication skills to ensure clarity and professionalism.
• Technical Alignment
  • Capability to align technical solutions with customer needs.
  • Willingness to learn and adapt to new technologies and processes.
• Vendor & Marketplace Knowledge
  • Interest in learning about key vendors and their offerings (e.g., Refinitiv, Bloomberg, D&B, LSEG).
  • Building expertise in datasets provided by these vendors.
  • Understanding pricing structures and vendor-specific contexts.
• Central Support Function
  • Acting as a primary support contact for the firm.
  • Managing implementation of purchased data and related services.
• Data Integration & APIs
  • Handling actual implementation of acquired data.
  • Working with APIs for ESG and AI data pipelines.
  • Completing registration and setup for data pipeline usage.
• Technical & Operational Aspects
  • Managing both technical and physical aspects of data onboarding.
  • Ensuring smooth integration of vendor data into firm systems.
• Continuous Learning
  • Commitment to expanding knowledge base on vendor products and services.
  • Staying updated on marketplace trends and new data solutions.

Skills and attributes for success

• Hands-on Project Coordinator/Manager experience
• Exceptional communication skills - both written and verbal
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Be flexible and willing to adjust responsibilities to align with developing business needs

To qualify for the role, you must have

• Overall - 9 to 12 years of experience
• Graduate – Bachelor’s degree – Any discipline
• Experience of Managing end-2-end projects. Minimum 9+ years of corporate experience with at least 4+ years of Project Management
• Experience in financial management framework
• Willingness to adjust responsibilities to align with developing business needs
• Flexible to Support various Global time zone depending on the need

Ideally, you’ll also have

• Knowledge in Project Management tools
• Expert in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
• Experience in PowerApps will be an added advantage

Technologies and Tools

• PowerApps & PowerBI

What we look for 

• Willingness to unlearn the learnings
• Time Management
• Listening skills
• Communication skills (Comprehend, verbal & written)
• Excellent Stakeholder management skills
• Due diligence and decision-making skills
• People management experience

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.  

We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.