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CBS - MBA - EA CoE - GDS - Supervising Associate

Location:  Kochi
Other locations:  Primary Location Only
Salary: Competitive
Date:  7 Apr 2024

Job description

Requisition ID:  1484389

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 





Discipline: Executive Assistance CoE

Role Type: Executive Assistance CoE – Assistant Manager / Operations Manager


The opportunity

  • Your role will be to manage Executive Assistance Team in GDS India.
  • You will prove your experience in being responsible for managing the Operations of the Executive Assistance Team who deliver the administrative needs of the global EY office Senior Leadership Team.  You will also be supporting the Leaders/PPEDs with their business needs and help them stay focused on their projects by resolving operational and administrative issues before they arise. 


Your key responsibilities

  • Build and maintain exceptional and strong relationships with internal clients and stakeholders
  • Updated with the latest EY policies
  • In addition to being organized and analytical, excellent communication and task management skills required to effectively prioritize work and balance multiple priorities
  • Serve as the GDS representative
  • Own, monitor and maintain the performance of the team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business
  • People Management, Stakeholder Management, Change Management and Conflict Management are the key
  • Identify, evaluate and assess individual training and development areas for all members of the team
  • Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team and is consistent with client’s strategies.
  • Actively contribute to improvements of the tools, systems and procedures used by the team. Identify issues and propose solutions.
  • Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirement
  • Drive innovation agenda within the team and investigate on new opportunities for EY
  • Strengthening connection of the local team with the global EY GDS organization in order to share the best practices and gain the effect of synergy  
  • Take active part in multiple strategic initiatives and projects
  • Handle effectively operational matters


Skills and attributes for success

  • Minimum 10years of professional experience
  • Minimum 5 years of relevant work experience as people manager and service delivery manager
  • Advanced English skills
  • Excellent communication and organizational skills
  • People management skills
  • Understanding and compliance with deadlines and priorities
  • Experience in building high performing teams across generations, cultures and locations
  • Experience working with MS Teams, Visio, SharePoint, Tableau, Azure and Power BI will be an added advantage


To qualify for the role, you must have

  • Previous experience managing a team successfully, including demonstrated experience in coaching, mentoring and developing team members; particularly being able to identify development opportunities along with refining capabilities and skillsets
  • Solid previous experience as an Executive Assistant, including extensive diary and inbox management
  • Experience in leading strategic initiatives


Ideally, you’ll also have

  • Proven experience of working within a global environment, across borders with people from other cultures
  • Demonstrable ability to lead and interact with leadership stakeholders and peers
  • Good understanding of support services structures and challenges




What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success, as defined by youWe’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadershipWe’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.



EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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