CBS-BMC- BMC Enablement-Operations-Associate-Business Services Support Specialist

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

We are looking for Operations coordinator, who will carry out a wide range of administrative and coordinating activities for leadership/teams, utilizing the processes and tools of the Operations Management team. Operations coordinators will interface regularly with wider team members and other GDS support functions. In this role, the operations coordinator is expected to make independent decisions, exercise sound judgment and discretion, and review or coordinate the work of others. Attention to detail, ownership of the entire process, coordination with geographically dispersed stakeholders and a driving personality is crucial to success in this role. The job also for the creation, modification, and maintenance of contact records in the CRM system.

Key Responsibilities:

• Contact Creation:
• Input new contact information into the CRM system accurately and efficiently.
• Gather necessary data from various sources, including lead generation tools, marketing campaigns, and customer inquiries.
• Data Modification:
• Update existing contact records to reflect changes in customer information, such as address, phone number, and email.
• Ensure all updates comply with data protection regulations and company policies.
• Data Quality Assurance:
• Conduct regular audits of contact data to identify duplicates, inaccuracies, or outdated information.
• Implement corrective measures to maintain high data quality standards.
• Collaboration:
• Work closely with marketing team.

Your responsibilities will also include:

• Provide operational support through effective co-ordination.
• Prepare dashboards to provide status updates, generate insights, assess performance in terms of pipeline, revenue, Data Cleansing etc.
• Prepare documents, presentations, and dashboards for meetings or for the leadership that are ready for circulation to senior leadership - consistency, font sizing, slide spacing, page numbering - meeting EY standards
• Data aggregation activities by sourcing the required information from both internal and external sources
• Coordinate with other internal teams, e.g. Knowledge, AWS, BMC, Finance, Technology, etc. to leverage existing skills for achieving project goals.
• Support maintenance of SharePoint sites by managing content.
• Maintenance of distribution lists and regular audits to ensure continued alignment.
• Provide inputs for process improvement, building efficiencies, automation, standardization etc

Qualifications/Skills and attributes for success

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred)
• Familiarity with data entry and database management.
• Strong attention to detail and commitment to data accuracy.
• Excellent organizational and time-management skills.
• Proficient in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
• Capable of engaging effectively with multiple stakeholders, understanding the objectives of their programs/initiatives.
• Interact effectively and maintain good rapport among a diverse group of team members, customers and colleagues, demonstrating tact and diplomacy
• Interact directly with the clients to capture first level requirements for the projects and also capture the requirements for complex projects
• Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to Operations Management leadership as required
• Demonstrate best work practices within department and among other teams

To qualify for the role, you must have

• Effective time management and prioritization.
• Excellent Communication - Listening, reading, writing & speaking skills.
• Challenges the status quo ie pro-actively share ideas, facilitate team discussions
• Self-starter – leads on tasks
• Experience working with Business leaders/leadership groups

Ideally, you’ll also have

• Graduate / Post-graduate degree - (Business Administration and Management) with entry level or 1 to 2 years of work experience

Technologies and Tools

• MS Office
• Power BI

What we look for 

• Self-motivated towards continuous learning and upskilling
• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.
• Content management – Familiar with maintenance of SharePoint, MS office (Excel and PowerPoint proficiency is a must)
• Demonstrates excellent customer service skills including telephone, MS Teams and e-mail support

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.