CBS-BMC-BMC Enablement-Coordination and Enablement-Transformation Operations- Senior Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Discipline  : BMC- Coordination & Enablement

Role Type :  Senior C&E Coordinator - Transformation Operations Senior Associate

The opportunity

The Brand, Marketing & Communications (BMC) function is evolving the way it plans, governs and delivers work across a growing portfolio of transformation initiatives. As part of how we undertake continual evolution in BMC, we are looking for a Transformation Operations Senior Associate to help drive effective programme operations, governance and stakeholder engagement across key strategic priorities.

This role is not a traditional programme support role. While it will provide critical operational support for governance forums, planning activities and stakeholder coordination today, it will also help shape how this work is delivered in the future.

Working across BMC transformation initiatives, you will help establish efficient, scalable and increasingly AI-enabled ways of working. You will support leaders and teams across Global, GDS and Regions, helping connect activity, maintain momentum and ensure the right information is available to the right people at the right time.

This is an excellent opportunity for someone who enjoys working independently, thrives in ambiguity, builds strong stakeholder relationships and is passionate about making complex work simpler and more effective.

Your key responsibilities

• Support programme governance forums, leadership meetings and transformation activities through effective planning, coordination, documentation and follow-up.
• Manage action trackers, decision logs, risks, dependencies and programme reporting across transformation initiatives.
• Coordinate stakeholders across multiple global programmes, ensuring actions are progressed and commitments are delivered.
• Help maintain the BMC Planning Tool as a single source of truth for planning and activity management across the function.
• Partner with programme leads, regional teams and other stakeholders to support planning cycles, governance requirements and successful programme delivery.
• Coordinate with the BMC Planning and development teams on project deliverables and enhancements
• Develop and maintain documentation, including requirements, workflows, backlogs and user guides process guidance, reporting materials and stakeholder communications.
• Identify opportunities to simplify, standardise or automate operational processes.
• Contribute to the design and adoption of AI-enabled ways of working, including the use of automation, Copilot and agent-supported processes where appropriate.
• Help build scalable support models, playbooks and self-service resources that improve efficiency and consistency across the function.

Skills and attributes for success

• Strong stakeholder management skills with the confidence to work with senior leaders across a global organisation.
• Ability to work independently and manage competing priorities with minimal supervision.
• Highly organised with strong attention to detail and follow-through.
• Comfortable operating in a fast-paced environment with evolving priorities and ambiguity.
• Strong written and verbal communication skills.
• Ability to connect information across multiple workstreams and identify dependencies, risks and opportunities.
• A proactive, solutions-focused mindset with a continuous improvement mentality.
• Interest in emerging technologies, AI and automation, and how they can improve ways of working.
• Strong collaboration skills and the ability to build relationships across Global, GDS and Regional teams.

To qualify for the role, you must have

• Experience in programme operations, PMO, transformation support, business operations, project coordination or a related role.
• Experience supporting complex programmes or portfolios involving multiple stakeholders and teams.
• Strong experience producing governance materials, reports, presentations, trackers and programme documentation.
• Demonstrated ability to manage multiple priorities and deliver high-quality work to tight deadlines.
• Excellent communication and stakeholder management skills.
• Strong Microsoft Office skills, including PowerPoint, Excel, Word, Outlook and Teams.
• Experience working in a highly matrixed global environment.

Ideally, you’ll also have

• Experience supporting transformation, change or operating model initiatives.
• Experience working with planning, workflow or reporting tools.
• Experience developing process documentation, guidance materials or onboarding resources.
• Familiarity with Copilot, automation or AI-enabled productivity tools.
• Experience working within a marketing, communications or business enablement function.
• A passion for improving processes and helping teams work more effectively.

Technologies and Tools

• Proficient in MS Project / Planner/ Word / PowerPoint / Excel - working knowledge of MS office.
• Azure DevOps exposure (desirable)

What we look for

• Self-motivated individuals with strong desire to learn/unlearn their knowledge/skills/experiences which fit into changing business environments.
• Individual should be capable to prioritise tasks assigned to them with appropriate time management and listening skills.
• Communication skills (Comprehend, verbal & written)
• Efficient team player and ability to demonstrate sound mindset in challenging situations.
• Flexibility to work during varying shifts, accommodating global time zones.

Success in the role

Within the first 12-18 months, the successful candidate will not only help deliver effective governance, planning and operational support across BMC transformation initiatives, but will also identify and help implement process, automation and AI opportunities that reduce manual effort, improve stakeholder experience and create more scalable ways of working across the function.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. 

We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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