Business Change Coordinator

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Supervising Associate – Business Change Coordinator

Join our Service Adoption team to help support the important business enablement functions that keep our organization running strong. As a professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

• This is a non-client facing role.
• Great flexibility to work from a home office with limited travel.
• This role is guided by the Service Adoption Change Management Lead.

The opportunity
The Change Coordinator is expected to support the business change for large and complex projects to drive awareness, adoption and business value from company-facing technology platforms, such as M365, Security tools and Mobile. They will be responsible for understanding products that require the building of business change campaigns, creating awareness, deploying products in an optimized manner whilst driving adoption through various channels across the EY estate. The role requires an understanding of digital adoption for user classification across the adoption curve to drive different behavioral ways to increase productivity. 

Your key responsibilities

• Interactions
  • Collaborate with the change, content, and engagement teams within the Service Adoption team to deliver complex, enterprise-wide technology adoption programs. 
  • Work across a matrixed organization across the global geography; taking into account cultural and time zone challenges.
  • Be skilled at presenting information to key leaders and stakeholders individually or in a group
• End-User Change Management Support
  • Identify and document the end user change management aspects related to the deployment and adoption of  the product/s and services
  • Support delivery of engaging narratives of the change user journey that capture audience attention. Use imagery to convey complex data insights and the change story in a relatable and impactful manner.
  • Assist in developing product activation and adoption plans which are aligned with directives of key stakeholders
  • Apply a product activation processes and tools to create a strategy to support adoption of the changes required by a project or initiative.
  • Directly execute product activation processes and practices (change impact assessment, business case for adoption, communication, stakeholder management, lessons learned).
  • Collaborate with the appropriate EY Technology functions and stakeholders to ensure the coordination, integration, and administration of all related work plans 
  • Identify potential points of contention for missed deliverables; create and implement strategies to mitigate shortfalls in timeline and budget 
  • Anticipate problems before they occur; define the problem or risk; identify possible causes; work with team to identify solutions; select and implement most appropriate solution 
  • Integrate product activation activities into end user change project plans
  • Evaluate and ensure user readiness    
• Adoption
  • Support the tracking and interpretation of end user analytics and success metrics used for audience segmentation. 
  • Support the build and execution of campaigns in an optimized way across reflecting on success measures. 
• Overall Management
  • Maintain a broad perspective which encourages continual sharing of information for the benefit of the overall scope of the change programs managed
  • Actively communicate with all team members, management, and stakeholders 
  • Assist with weekly stakeholder reporting, impacted user list creation. utilizing PowerPoint and Excel to enhance presentations, storytelling and data analysis. Utilise various functions of Microsoft Teams to create posts and cascade messages.
  • Contribute to the development of the function (including personnel, processes, metrics, and collateral) 

To qualify for the role, you must have:

Education:

• College degree in business or related technology field (Computer Science, Business Management, Communications, Organizational Change,etc.)

Experience:

• Approximately - 3 to 6 years of experience leading and management complex people side activation and adoption projects in a project or program management role
• Developing - product activation and adoption plans that include readiness assessments, stakeholder analysis, success metrics, and communications activities
• Previous project experience in the areas of end-user adoption, mobile solutions, security and/or Microsoft M365 products and services
• Strong communication skills, both written and verbal
• Excellent active listening skills
• Experience in establishing and maintaining active knowledge of the broad and complex technology estate across organisation
• Proficient in crafting effective, business-ready communications for senior stakeholders, both verbally and in writing
• Adaptable in the change storytelling approach, responding to audience feedback to enhance engagement and understanding.
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Experience across the full project management lifecycle
• Demonstrate adaptability; maintaining a primary focus but also executing multiple project assignments with varying scope
• Experience with agile models and practices
• Consultative questioning, influencing and critical / innovative thinking skills
• Advanced interpersonal and stakeholder management skills
• Ability to manage remote staff across different locations, cultures, and time zones. 

Ideally, you’ll also have

• PROSCI certification 

What we look for
Experience with people focused adoption programs that enable business change through rigorous analysis using toolsets to determine impact and stakeholder readiness. 

What working at EY offers 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
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