Broadcast Operations - Global Streaming Media Services

Broadcast Operations – Global Streaming Media Services

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 400,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.  Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.  Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.  

The opportunity

You’ll be part of a globally dynamic and evolving team focused on delivering top broadcast quality experiences to everyone around the world. Our services cross various geographies and cultures to deliver a uniform message. Greatly reducing EY’s carbon footprint and making the art of communication entertaining.

Your key responsibilities

• Supporting streaming media productions globally by working together with the production teams and stakeholders to deliver high quality experiences for our clients, both internal and external
• The meeting support specialist will provide white-glove service to stakeholders through the entire service journey. This includes – As the Host and Production lead - you will be responsible for platform selection based on consultation, build of the event, providing agenda and audience links,  greenroom management of presenters and support. Such responsibilities can include and not be limited to – opening and closing the event, managing Q&A, Polling and Chat. Sharing content and assisting attendees with break-out sessions. All post event analytical and debriefing.

Skills and attributes for success

• Meeting support specialist will be a team player who can advocate for their customers while understanding the technology and compliance requirements of virtual events and meeting platforms.
• To qualify for the role, you must have:
• Excellent communication skills, both verbal and written
• A passion for customer service
• A resilient attitude and the ability to remain calm even in high pressure situations
• The ability to work with and help people at all levels, and comfort with large audiences
• Deep knowledge and experience with meeting and event platforms, including Microsoft Teams Townhall and Zoom Events.
• Demonstrable experience of working with digital audio/video workstations, mixing/switching consoles such as Socialive, vMix and Wirecast. Systems used for editing such as Adobe Premier and DaVinci Resolve. Live studio evnvironement would be an asset.
• Due to the Global nature of our Team, flexibility is critical to your success. At times there may be requirements to support events outside of your local time zone.

To qualify for the role you must have

• Post-secondary education in Broadcast or IT Technology / Computer Sciences
• Deep knowledge in Broadcast signal path and acquisition.
• CCNA Cisco Network Qualifications

Ideally, you’ll also have

• Deep understanding of CDN and eCDN services such as Akamai, Limelight, Hive and Peer5.
• Knowledge in encoding and transcoding fundamentals including HLS and DASH.
• Proficiency in HTML, Java and PHP
• Knowledge of Asset Management Technology

What we look for

The skillsets required to effectively fulfil this position constantly change. The successful applicant will be the person who can keep up with this ever-changing demand and thrives by helping bring new and creative processes into a team environment.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.