BMO-Knowledge Management Senior Analyst-Sen-Assoc

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Talent Team sits within our Core Business Services (CBS) function, providing crucial support to EY’s 400,000 employee strong workforce. The team is involved in every stage on the employment cycle; from attracting talent to supporting them on their career journey.  Our primary focus is to create an extraordinary place for individuals to create their future and have a challenging and rewarding career however long they choose to stay with us.

We do this by collaborating with the business in leveraging our talent, building out an engagement culture, challenging ourselves and focusing on innovation. You can discover where you want to go and seek out the experiences, learnings, skills and relationships that will shape your career and beyond and be inspired by great leaders so you can lead and inspire others throughout your career journey.

The opportunity

Sitting within the Talent Business Management Office, this dynamic position plays a pivotal role in the management and optimization of our internal Talent SharePoint sites, ensuring they deliver an exceptional user experience for over 400,000 EY users. You will be at the forefront of maintaining high-quality content and seamless access, driving user satisfaction and engagement. Additionally, this role involves crafting and executing communications to the Talent Executive through a variety of internal channels.

Your key responsibilities

Essential Functions of the Job:

• The Talent Content & Channels Senior Analyst works closely with Talent functional stakeholders to facilitate the collection, creation and management of creative and inspiring internal content and SharePoint sites.
• Maintain access control to various channels including SharePoint access control lists, group mailing lists, Viva Engage, Shared mailboxes, etc.
• Where required, work as an SMR to contribute to Talent projects that have content or communications implications, support the project team in managing downstream implications and impacts of new or changes to existing services.
• Manage content within several our internal systems such as: SharePoint, SuccessFactors, Unily, and Adobe Experience Manager.
• Monitor site utilization and adoption through metrics analysis and make recommendations for improvement based on those findings.
• Identify relevant content for internal SharePoint sites and communications.
• Work with regional stakeholders where applicable to resolve queries, as well as understand deviations and local practices that will impact global sites and incorporate this insight into deliverables.
• Manage site development projects working with functional stakeholders and SharePoint site developers.
• Support content governance structure ensuring ease of navigation and up to date linkage of pages within our systems.
• Working closely with Talent functions and BMC, support the development and implementation of a range of communication plans and identify appropriate delivery channels including, but not limited to the EY Intranet, Daily News, SailPoint OneAccess, webcasts, shared mailboxes, newsletters and video platforms.
• Due to global nature of the role; travel and willingness to work alternative hours will be required.
• Due to global nature of the role; English language skills - excellent written and verbal communication will be required.

Analytical/Decision Making Responsibilities:

• Provide expertise and knowledge in how the Talent function operates. Understand the Talent operating model, especially the organization, people and operations.
• Review data to interpret performance of content Talent provides to EY and the communications we provide to the Talent Executive. 
• For allocated processes support and implement decisions for defining, delivering and continuously improving the process.
• Share market insights and review findings with key stakeholders/networks influencing change as required.
• Work with the Knowledge Content and Channels Lead and other stakeholders to define, capture and sign off requirements for content requests and/or changes to global sites.

Supervision Responsibilities:

• Collaborate with extended teams to ensure effective execution of our content and communication strategy implementation.
• Work closely with the teams across Business Management Office and wider Talent Functions for implementation of content and communication solutions that support business and functional delivery.
• Effectiveness in building trust, respect, and cooperation among teams.
• Work closely with Brand Marketing & Communications and Knowledge management teams to ensure effective enablement of Talent communications and content across all channels.
• Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices/departments that will enable personal effectiveness in the position.
• As the part of the Knowledge content and channels team, proactively participate in meetings, collaborate with core and extended teams to ensure effective execution of Talent agenda and priorities.

Skills and attributes for success

To qualify for the role you must have

• Proficient in English at native level; and the ability to convey complex concepts and deliver ideal messaging.
• Excellent verbal and written communication skills, and experience creating employee communication collateral and content.
• Knowledge and understanding of EY firm communications channels including EY Intranet, Daily News, SailPoint OneAccess, webcasts, shared mailboxes, newsletters and video platforms.
• Proactive consulting skills that drive business impact; able to interpret process / service delivery and adoption requirements and, where prioritized, co-create the most relevant & pragmatic approach.
• Strong proficiency in SharePoint, with the ability to create out of the box modern SharePoint sites, basic pages and manage content, metadata, lists, libraries, etc.
• Strong Microsoft platform knowledge and skills; MS Teams, Yammer, etc.
• Strong research and analytical skills to track and interpret data for trending directions and identify potential future options and improvements.
• Strong attention to detail, exhibiting proactive attitude towards achieving high quality, innovative deliverables within stipulated timelines, while managing competing priorities.
• Ability to participate effectively in virtual teams and networks across diverse and dispersed geographies.
• Respected ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment.
• Strong teaming skills; collaborate effectively across talent ecosystem, within the Talent Executive team, other CBS functions and the firm at-large.

Ideally, you’ll also have

• Proactive consulting skills that drive business impact; able to interpret process / service delivery and adoption requirements and, where prioritized, co-create the most relevant & pragmatic approach.
• Strong teaming skills; collaborate effectively across talent ecosystem, within the Talent function and the firm at-large.
• Strong communication skills for sharing thought leadership across EY.
• Strong organizational skills and attention to detail - the ability to operate within time frames.
• Strong research skills to track and interpret trending directions and external market perspectives.
• Ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment.

What we look for

• Proven experience of managing websites in a global setting.
• Knowledge and understanding of EY firm communications and content channels.
• Creativity and out-of-the-box thinking in finding new ways of doing things.
• Demonstrable experience of collaborating with Talent colleagues to understand needs/requirements.
• Experience of collaborating with global dispersed teams to enhance services, processes, and standards.
• Demonstrable experience of working in fast-paced, ambiguous, stressful environments to deliver required results.
• Demonstrable experience of anticipating issues and challenges and proactively working to navigate challenges.
• Experience of conducting internal and external research and analysis, providing best practices and insights to drive improvements.
• Educated to degree level. Higher professional or master’s qualification is preferred, not required.
• Active membership in related professional bodies or industry groups is preferred, not required.

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