Associate - Resource Management

Job Description

EM_Retain Administrator_Associate

Job Summary:

The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction.

Provide operation support for various administrative projects including but not limited – mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis.

Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC.

Knowledge and Skills Requirements:

The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.

• Very good understanding of business functions and operations
• Ability to prioritize and co-ordinate with multiple people on various variables
• Ability to liaise with POC’s in different regions/offices and work as a team
• Demonstrated proficiency and experience in MS Office Suite especially in Excel
• Flexible with working hours
• Observant with an eye for detail
• Ability to make sound decisions fast
• Methodical and systematic approach
• Analytical and problem-solving ability
• High energy level, confident and assertive
• Solid research and analytical skills

The ability to simplify complex analytical issues and communicate them to a variety of audiences.

• Strong interpersonal skills
• Excellent written and oral communication skills in English language
• Excellent critical thinking skills to decipher the complex business requirements
• Strong presentational skills; ability to clearly communicate complex messages to a variety of audiences
• Possess high standard of integrity
• The ability to work and team effectively with clients and other management personnel

Job Requirements:

Education:

• Graduate in related discipline

Experience:

• 6 months to 2 Years in /BPO services/Project Co-Ordination.
• Experience in multiple systems and applications
• Prior work experience in a large professional services or financial services company
• Experience working with clients from different countries (Desirable)
• Experience working in a business where the primary spoken language is English