Alliances Program Operations Lead Analyst - Supervising Associate

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Job Title: GDS Alliances Program Operations Lead Analyst    

Job Summary:

The GDS Global Ecosystem Enablement Program Lead Analyst will function as a key program operations and enablement resource within the GDS Partner Operations CoE, supporting the Global Ecosystem Enablement team and the broader EY Partner Ecosystem program. The role will help operationalize scalable alliance enablement services across strategic initiatives, business-as-usual operations, process improvement, knowledge management, stakeholder communications and leadership reporting. Working closely with onshore alliance leaders, GDS enablement teams and cross-functional stakeholders, the incumbent will support the design, execution and continuous improvement of operating models, governance cadences, collaboration mechanisms and service delivery processes that strengthen global ecosystem execution. The role requires strong program management discipline, analytical orientation, executive communication capability and a service excellence mindset to translate complex partner ecosystem priorities into structured plans, clear deliverables and measurable outcomes. The incumbent will also contribute to special projects, strategic initiatives, process standardization, automation opportunities, content development and issue resolution, ensuring that Global Ecosystem Enablement priorities are delivered with consistency, agility and high professional quality across geographies.

Essential Functions of the Job:

• Program manage priority initiatives for the Global Ecosystem Enablement function, including operating model enhancements, governance cadences, service delivery improvements, stakeholder communications, leadership reporting, tool adoption and cross-functional execution support.
• Support the design, deployment and ongoing management of scalable partner ecosystem operations across the GDS Partner Operations CoE, ensuring that processes, roles, responsibilities, escalation paths and service expectations are clearly defined and consistently executed.
• Act as a subject matter resource on Global Ecosystem Enablement processes, tools, documentation and operating rhythms, serving as a first point of contact for queries, issue triage, resolution coordination and stakeholder guidance.
• Drive continuous process improvement by assessing current-state workflows, identifying pain points, eliminating duplication, simplifying handoffs, standardizing repeatable activities and recommending practical improvements that increase efficiency, quality, speed and stakeholder experience.
• Identify and support opportunities for intelligent automation and AI-enabled productivity improvements, including use cases for workflow automation, knowledge retrieval, content generation, reporting support, data validation, process tracking, meeting productivity and self-service guidance.
• Partner with onshore alliance leaders, GDS enablement teams, technology teams and cross-functional stakeholders to translate business priorities into structured workplans, clear milestones, decision points, risks, dependencies and measurable outcomes.
• Build, maintain and continuously refresh process documentation, playbooks, operating guides, stakeholder overviews, leadership summaries, templates and best-practice repositories to enable consistent global execution and knowledge continuity.
• Convert complex partner ecosystem processes, requirements and updates into clear, user-friendly communications, guidance notes, executive-ready summaries, training materials, process maps and stakeholder-facing content.
• Manage the structured review and refresh cadence for Global Ecosystem Enablement reference materials, ensuring content accuracy, version control, access management, SharePoint hygiene, ownership clarity and timely updates across relevant platforms.
• Support data-driven operations by consolidating inputs, tracking progress, monitoring key operational metrics, preparing insights, highlighting trends and developing leadership-ready dashboards, reports and performance summaries.
• Coordinate collaboration across enablement workstreams, geographies and stakeholder groups to create stronger connection points, improve transparency, reduce execution friction and ensure alignment on priorities, timelines and outcomes.
• Support internal EY ecosystem leadership meetings, governance forums and stakeholder reviews by developing agendas, pre-read materials, executive content, decision logs, action trackers, follow-up notes and logistics support.
• Program manage special projects and strategic initiatives across the partner ecosystem landscape, including process standardization, tool/process enhancements, knowledge management, budget tracking, communications planning, stakeholder engagement and change adoption.
• Manage onshore stakeholder expectations through proactive communication, structured planning, disciplined follow-through, timely escalation of risks and delivery of high-quality outputs aligned to agreed timelines and priorities.
• Contribute to the maturity of the GDS Partner Operations CoE by identifying repeatable service opportunities, codifying delivery standards, improving operational controls, strengthening service measurement and helping scale high-value alliance enablement capabilities across geographies.

Knowledge and Skill Requirements:

• Strong ability to support and program manage strategic projects, special initiatives and transformation priorities in a complex global partner ecosystem environment, with the discipline to translate ambiguous business priorities into structured workplans, milestones, governance routines, risks, dependencies and measurable outcomes.
• Demonstrated stakeholder management capability, including the ability to work confidently with senior onshore stakeholders, alliance leaders, GDS teams and cross-functional groups; build trusted advisor relationships; influence without authority; and manage expectations through proactive, clear and solution-oriented communication.
• Sound understanding of alliance, partner ecosystem, sales enablement or partner operations environments, including awareness of partner programs, operating models, governance forums, pipeline and opportunity life cycles, stakeholder reporting, partner tools, knowledge repositories and enablement processes.
• Strong project and initiative management skills across planning, execution, tracking, risk management, action management, budget coordination, benefits tracking, stakeholder reviews and closure reporting, with the ability to manage multiple priorities and aggressive timelines without compromising quality.
• Contemporary AI fluency with the ability to identify practical AI-enabled use cases for productivity improvement, content development, reporting support, workflow tracking, data validation, knowledge retrieval, meeting productivity, self-service guidance and operational insight generation.
• Ability to apply AI responsibly within enterprise policies and guardrails, including awareness of data privacy, confidentiality, information security, accuracy validation, human review, appropriate prompt design and responsible use of generative AI tools in a professional services environment.
• Strong continuous improvement mindset, with the ability to assess current-state processes, conduct root-cause analysis, identify inefficiencies, remove duplication, simplify handoffs, standardize repeatable activities and recommend pragmatic improvements that improve speed, quality, consistency and stakeholder experience.
• Working knowledge of process improvement and operational excellence concepts such as process mapping, standard operating procedures, service catalogues, RACI models, controls, SLAs, KPIs, Lean thinking, change adoption and benefits realization.
• Ability to identify automation opportunities and partner with technology, reporting or operations teams to convert business requirements into practical solutions using enterprise tools, workflow automation, dashboards, templates, knowledge bases, collaboration platforms and AI-assisted productivity solutions.
• Strong analytical capability, including the ability to consolidate inputs from multiple sources, interpret trends, identify risks and insights, develop leadership-ready reports, support data-driven decision making and use metrics to monitor operational performance and improvement outcomes.
• Advanced proficiency in Microsoft Office tools, especially Excel and PowerPoint, with working knowledge of Power BI, SharePoint, Teams, collaboration platforms and workflow/reporting tools; exposure to automation tools, AI assistants or low-code/no-code platforms would be an added advantage.
• Excellent written and verbal communication skills, with strong business writing capability and the ability to independently develop executive-ready content, leadership updates, process guidance, stakeholder communications, meeting materials, training content and concise decision-support documents.
• Ability to simplify complex partner ecosystem topics, operating model changes, process requirements and detailed information into clear narratives, visual summaries, process maps, templates and actionable guidance for diverse stakeholder groups.
• High attention to detail, strong ownership mindset and disciplined follow-through across operations, reporting, communications, documentation, issue resolution and stakeholder commitments.
• Experience working in virtual, matrixed and multi-geography environments, with cultural sensitivity, global mindset and the ability to collaborate effectively across time zones, teams, functions and seniority levels.
• Knowledge of EY and GDS operations, including organization structure, operating model, management information systems, independence concepts, governance expectations and internal ways of working, would be preferred for internal candidates; Big 4, consulting, technology, GCC or strategic operations exposure would be preferred for external candidates.

Job Requirements:

Academics:

• Postgraduate qualification such as MBA, PGDM or equivalent in Business Administration, Strategy, Operations, Marketing, International Business, Technology Management or a related discipline is preferred.
• Bachelor’s degree from a recognized university is required; engineering, technology, commerce, business, economics, statistics, analytics or related disciplines would be relevant for this role.
• Professional certifications in project management, Agile, Lean Six Sigma, business analysis, data analytics, Power BI, AI-enabled productivity, automation or digital transformation would be an added advantage.
• AI-related certifications, badges, micro-credentials or structured learning in generative AI, prompt engineering, responsible AI, AI-assisted productivity, workflow automation, data analytics, intelligent process automation or digital operations transformation would be highly desirable.

Experience:

• 8-10 years of progressive professional experience in partner operations, alliances enablement, sales operations, program operations, business operations, strategic initiatives, consulting, GCC/GBS operations or technology-enabled business support roles.
• Experience supporting global or regional stakeholders in matrixed environments, preferably within a Big 4, professional services, technology, SaaS, cloud, consulting, global capability center or shared services organization.
• Prior exposure to alliance, ecosystem, channel, partner program, partner operations, go-to-market enablement or sales/business development operations will be strongly preferred.
• Demonstrated experience in managing strategic projects or initiatives, including operating model improvements, governance routines, process standardization, stakeholder reporting, service delivery enhancements, knowledge management or transformation programs.
• Hands-on experience in continuous improvement, simplification, workflow optimization, automation enablement, analytics, dashboarding or AI-assisted productivity initiatives would be highly desirable.

Candidate should be aligned to the applicable GDS India work model and office presence expectations for the assigned location.

Working Hours:

• Working hours should mirror the relevant onshore executive stakeholder working hours and may require alignment with US time zones based on the portfolio, project priorities and stakeholder calendar.
• The role requires flexibility to support leadership meetings, governance forums, urgent deliverables and time-sensitive executive requests while ensuring continuity of service delivery across global teams.

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