Alliance Operations Support Specialist

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

• The Microsoft Alliance Operations Specialist will function out of the Alliances & Ecosystem Center and will be responsible for providing ongoing operations enablement for EY’s Microsoft Alliance as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co-develop and thereafter, operationalize the operations support delivery model for the Microsoft Alliance, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time.

Your key responsibilities

• Provide the Microsoft Alliance leadership with financial insights with effective dashboard reporting which includes:
• Customized Revenue, Sales, and Pipeline visualizations, analsysis, and insights
• Managing book of business
• Opportunity Management – Tagging of Opportnities for Alliances
• Prospect tracking and reporting.
• Key GTM wins tracker management.
• Ensure all Microsoft Alliance-related reference material is systematically reviewed and refreshed, facilitate and track access to these materials in SharePoint and other tools.
• Cordinate with Brand Marketing and Communication (BMC) team to develop and review relevant content.
• Support internal EY Ecosystem leadership meetings by developing content and managing logistics.
• Support meetings between EY leadership and Microsoft points of contact.
• Program Manage various initiatives around processes and tools provided by the Microsoft Alliance which may include:
• Administration and maintenance of partner tools, portals, etc.
• Access request tracking, access issue resolution
• Certifications tracking, skill and competency tracking.
• Single point of contact for Microsoft Alliance Partner tools admnistration
• Work with the Alliances & Ecosystem Center Investment Team to provide information and coordination required for requesting and reimbursing Market Development Funds or other investment-related activities, facilitate awareness of programs, track and monitor compliance to process, facilitate quarterly legal and finance reviews, etc.
• Partner with the onshore Microsoft Alliance Enablement contacts on strategic projects and initiatives as and when required.
• Facilitate initiation and tracking of Localisation of Global Agreements in collaboration with existing Ecosystem Contracts team.
• Cordinate with Microsoft Alliance partners to facilitate custom classroom training sessions other than regular web-based training.
• Manage onshore stakeholder expectations, plans and communication.

Skills and attributes for success

• Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting.
• Should have a technology aptitude, technology exposure through experience or academics.
• Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & collaborating with various other teams towards the appropriate solution or resolution.
• Proficient at number crunching and presenting data.
• Excellent communications and organizational skills
• Meticulous and eager to analyze and solve complex process cases.
• Exceptional customer service skills, including responsiveness and commitment to quality.
• Strong and initiative-taking work ethic
• Ability to perform well prioritized tasks in a challenging environment.

To qualify for the role, you must have.

• A proficient understanding of how Microsoft’s partner programs are executed at EY with a specific focus on engagement finances.
• Experience working for a global system integrator (GSI) and/or Big Four firm with exposure to complex partner programs, incentives, and investment programs from top tier software companies.
• Proven ability to contribute to teams to operationalize complex partner program requirements, processes, reporting, compliance, and portal management.
• Ability to leverage knowledge of programs to advise senior business leaders on how to maximize partner program benefits and minimize risks.
• Ability to work and influence multiple stakeholders in matrixed structures of large global partners.
• Strong skills to engage with senior leadership at partner organizations.
• Strong English speaking at negotiation level, strong influencing, and communication skills
• Enthusiastic, curious, high-energy individual, team motivator, uses a thought leadership approach.
• Working knowledge of Microsoft products and technologies
• Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.

Ideally, you will also have

• Ability to collaborate with senior onshore stakeholders, excellent relationship, and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders.
• Should have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset.
• Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution.
• Knowledge of EY’s operations, including org structure, operating model, management information systems, independence concepts, etc. (for internal candidates), Big 4 consultancy exposure with experience in leadership support/strategic environment (for external candidates)

Technologies and Tools

• Excellent with MS Excel and PowerPoint, Power Bi skills would be an added advantage.
• Good project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing, and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates.

What we look for

• Bachelor’s Degree preferably in Commerce
• Postgraduate preferably MBA (Business, Finance)
• 9+ years of experience working in relevant technology and professional services environments.
• Proven experience collaborating with diverse stakeholders (both internal and external) in a virtual environment, across geographies.
• Location: India

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We will introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be embraced for who you are and empowered to use your voice to help others find theirs.

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